Customer Service Manager

. Responsible for hiring, coaching, and leading a diverse and inclusive team in a fast-paced, rapidly changing environment.

Posted 4/22/2026full-timeLawrenceville • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Key responsibilities & impact

Responsible for hiring, coaching, and leading a diverse and inclusive team in a fast-paced, rapidly changing environment.
Lead the East Accounts Team within Customer Service, based in Lawrenceville, GA.
Serve as coach, mentor, and leader to help individuals grow in their career while setting expectations on performance-based feedback and transparency.
Uphold quality service standards while modeling adherence to standard operating procedures and helping to drive the strategies developed to enhance customer experience.
Promote a culture that is consistent with the ASC organization while creating a team of highly engaged customer advocates to deliver a best-in-class customer experience.

What you’ll need

Prior experience managing a support team in a fast paced, high intensity, customer focused environment.
Demonstrated in-depth knowledge of ASC’s customer base, products, and procedures or 3-5 prior experience managing a team of direct reports in customer service/sales support.
Ability to remain calm and professional under pressure while modeling such to their team members.
Strong organization skills and ability to multi-task/prioritize based on urgency.
Strong written and verbal communication skills with ability to communicate across multiple levels within an organization.
Demonstrated ability to analyze complex situations and effectively problem-solve.
Proven capacity to discern when confidentiality must be observed.
Demonstrated ability to work through an organization with key business partners to hit key metrics and drive process improvements.

Comp & perks

The base salary range for this position is $90,000.00 - $110,000.00 USD annually*****.
The salary range for this position reflects a reasonable estimate of the range of compensation for this role.
ASC Engineered Solutions’ philosophy on compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

coachingmentoringleadershipperformance feedbacktransparencycustomer advocacyorganizationmulti-taskingproblem-solvingcommunication