Customer Service Manager

ASC Engineered Solutions

Customer Service Manager leading the West Accounts Team based in Irving, TX. Responsible for team development and delivering best-in-class customer experience in a fast-paced environment.

Posted 4/20/2026full-timeIrving • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for hiring, coaching, and leading a diverse and inclusive team
Lead the West Accounts Team within Customer Service, based in Irving, TX
Serve as coach, mentor, and leader to help individuals grow in their career
Uphold quality service standards while modeling adherence to standard operating procedures
Promote a culture consistent with the ASC organization while creating a team of highly engaged customer advocates to deliver a best-in-class customer experience
Monitor reports, KPI’s and dashboards while analyzing data to assess resource allocation and maximize efficiency
Contribute to development and roll-out of customer service/sales support standard operating procedures
Support team members in resolving escalated issues and complaints
Provide support on cross-functional initiatives as internal liaison for Customer Service team

Requirements

What you’ll need

Prior experience managing a support team in a fast paced, high intensity, customer focused environment.
Demonstrated in-depth knowledge of ASC’s customer base, products, and procedures or 3-5 prior experience managing a team of direct reports in customer service/sales support.
Ability to remain calm and professional under pressure while modeling such to their team members.
Excellent leadership and interpersonal skills.
Strong organization skills and ability to multi-task/prioritize based on urgency.
Strong written and verbal communication skills with ability to communicate across multiple levels within an organization.
Demonstrated ability to analyze complex situations and effectively problem-solve.
Proven capacity to discern when confidentiality must be observed.
Demonstrated ability to work through an organization with key business partners to hit key metrics and drive process improvements.

Benefits

Comp & perks

The base salary range for this position is $90,000.00 - $110,000.00 USD annually
ASC Engineered Solutions’ philosophy on compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

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Applicant Tracking System Keywords

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Soft Skills

leadershipinterpersonal skillsorganization skillsmulti-taskingprioritizationwritten communicationverbal communicationproblem-solvingconfidentialitydata analysis