Customer Service Representative

ASC Engineered Solutions

Customer Service Representative addressing inquiries and providing support at ASC Engineered Solutions. Collaborating with teams to ensure a high level of customer satisfaction in a hybrid work environment.

Posted 4/10/2026full-timeVancouver • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $34 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
Assist customers with product and service-related questions, technical issues, and account management.
Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform.
Identify opportunities for process improvements to enhance the overall customer experience.
Stay up to date on product/service offerings policies, and procedures.
Accurately document customer interactions and transactions in ASC’s CRM system.
Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
Other duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent work experience in a B2B Customer Service role.
Excellent communication skills (verbal and written) with ability to handle conflict resolution.
Strong problem-solving abilities with a customer-focused mindset.
Ability to remain calm and composed under pressure.
Proficiency working in a ERP. CRM experience is a plus.
Flexibility to work in a fast-paced environment and adapt to changing priorities.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account ASC Engineered Solutions Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1850 ⚡ Energy Manufacturing
Energy
Construction ASC Engineered Solutions is a provider of innovative engineered solutions, specializing in pipe joining systems, fire protection, and flow control products for various applications including mechanical and plumbing systems. Their services cater to a wide range of industries such as commercial, industrial, and residential, offering comprehensive solutions for data centers, oil and gas, mining, energy and power, food and beverage, as well as water and wastewater systems. ASC also provides advanced digital tools like ASC ConnectED™ to streamline product selection and project management. Customer Service Representative 🔥 45 minutes ago 🏢🏡 Vancouver – Hybrid 💵 $20 - $34 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
Assist customers with product and service-related questions, technical issues, and account management.
Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform.
Identify opportunities for process improvements to enhance the overall customer experience.
Stay up to date on product/service offerings policies, and procedures.
Accurately document customer interactions and transactions in ASC’s CRM system.
Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
Other duties as assigned 🎯 Requirements
Bachelor's degree or equivalent work experience in a B2B Customer Service role.
Excellent communication skills (verbal and written) with ability to handle conflict resolution.
Strong problem-solving abilities with a customer-focused mindset.
Ability to remain calm and composed under pressure.
Proficiency working in a ERP. CRM experience is a plus.
Flexibility to work in a fast-paced environment and adapt to changing priorities. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B Customer Serviceconflict resolutionproblem-solvingprocess improvementscustomer experience enhancementdocumentationKPI monitoringRMA processingRFQ processingaccount management

Soft Skills

communication skillspatienceempathyefficiencycalm under pressureflexibilityadaptabilitytrust-buildinginfluencingcollaboration

Certifications

Bachelor's degree