Collections

• Contact customers regarding invoices/accounts which are past due. Providing information as requested by the customer to facilitate quick remittance. Obtain payment arrangements.
• Research and reconcile deduction/chargeback disputes, discrepancies, and short payments in a timely manner.
• Analyze disputes from current and past incidents to understand the root cause and develop and implement solutions to minimize and prevent future occurrences.
• Provide back up to the Deduction Analyst to process discrepancies pertaining to pricing, allowances, discounts, damages, shortages, and RMA claims.
• Develop and maintain a rapport with a variety of internal and external customers ensuring the highest level of customer service through relationship building.
• Perform other duties as needed and as assigned by the Credit Manager.

Credit & Collections Specialist

Collections Representative I

Manager, Global Collections Compliance

Collections Analyst