Customer Success Manager

• Manage CRM user accounts, roles, and security permissions
• Monitor system performance and troubleshoot technical issues
• Execute routine system updates, customizations, and configuration changes
• Provide frontline user support and training on CRM best practices
• Work closely with the CRM Manager and Analyst to support sales reporting and pipeline accuracy
• Document changes and maintain system records per governance standards
• Collaborate with IT and third-party vendors on integrations and upgrades

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