Systems Engineer

• Partner with Sales Operations to identify and implement strategic process and system improvements, enhancing customer experience and sales efficiency.
• Lead the design and development of IT solutions for Sales restructuring initiatives, aligning with business objectives and ensuring seamless integration.
• Architect and drive the definition of complex business requirements, translating them into scalable M3 ERP configurations. Oversee comprehensive testing for robust end-to-end functionality.
• Champion the optimization and strategic integration of CRM and CPQ platforms, defining roadmaps and ensuring architectural alignment.
• Cultivate strong relationships with business stakeholders and influence strategic decisions and ensuring technology initiatives align with business goals.
• Proactively engage stakeholders on all defined projects, facilitating effective communication and resolving issues.
• Manage strategic partnerships with third-party vendors (e.g., Customer Portal, MS Dynamics, Salesforce, CPQ, EDI VANs, Esker) and ensuring solutions meet strategic objectives.
• Coordinate the resolution of complex EDI and Esker issues across teams and external partners, minimizing disruption and ensuring timely resolution.
• Spearhead continuous improvement initiatives across the sales landscape, embracing Lean/Kaizen principles to identify process enhancements.
• Serve as the primary IT participant in Sales/Customer Service Kaizen events, leveraging deep process and system understanding to identify improvements and design optimized solutions.
• Drive the strategic planning, implementation, and optimization of EDI solutions to ensure a seamless data exchange.
• Lead complex problem-solving and root cause analysis for critical sales system issues, maximizing uptime and minimizing disruption.
• Develop and implement robust documentation for system architecture, configurations, and processes to ensure knowledge transfer and sustainability.
• Lead the planning, execution, and oversight of new system implementations and data migration activities.

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