ASAAS

Head of Customer Success

ASAAS

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Lead

About the role

  • Lead and scale ASAAS's Customer Success organization, ensuring high retention and sustainable revenue expansion.
  • Transform CS into a clear revenue lever by connecting relationships, data, product, a growth mindset, and execution.
  • Manage the Customer Success team's results and targets, focusing on revenue retention and expansion.
  • Actively manage the customer portfolio, ensuring alignment between team effort and value delivered.
  • Define and evolve the CS service model (High, Mid, and Low Touch).
  • Participate in alignments with Sales, RevOps, Product, Credit, and Marketing.
  • Lead the continuous development of CS coordinators and managers, building high-performing, data- and results-oriented teams.
  • Create, drive, and refine strategic plans for revenue retention and expansion.
  • Actively mitigate churn by creating preventive and corrective plans.

Requirements

  • Degree in Business Administration, Strategic Management, or related fields.
  • Proven experience as a Head or Senior Manager of Customer Success in technology companies focused on the B2B market.
  • Strong background in SaaS companies, with a focus on retention and expansion.
  • Proven experience in payments, fintech, or banking, particularly in payment arrangements.
  • Experience managing strategic portfolios and large accounts.
  • Experience working closely with Sales and RevOps teams.
  • Advanced experience using CRM systems (HubSpot or similar).
  • Ability to lead teams in high-growth environments.
  • Strong communication, negotiation, and relationship-building skills.
  • Ability to think strategically and execute tactics to achieve growth targets.
  • Experience analyzing performance metrics and KPIs, with the ability to adjust strategies based on data.
Benefits
  • Medical and dental insurance with no co-pay.
  • Life insurance.
  • Financial assistance for medication purchases.
  • Support for fitness activities.
  • Financial wellness program for employees.
  • Four free therapy or nutritionist sessions per month.
  • 8-hour workday.
  • Employment under CLT (Brazilian formal employment contract).
  • Flexible food allowance via a prepaid card.
  • Childcare allowance.
  • Parental support program.
  • Extended maternity and paternity leave.
  • Home office allowance.
  • Furniture allowance.
  • Partnership with WOBA for access to coworking spaces across Brazil.
  • Birthday day off.
  • Happy hour allowance.
  • Referral bonus for new hires.
  • Bonus tied to annual targets.
  • Stock option plan.
  • Casual work environment, no dress code.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementRevenue RetentionRevenue ExpansionStrategic Portfolio ManagementPerformance Metrics AnalysisKPI AnalysisData-Driven Decision MakingHigh Touch Service ModelMid Touch Service ModelLow Touch Service Model
Soft Skills
LeadershipCommunicationNegotiationRelationship BuildingStrategic ThinkingExecutionTeam DevelopmentResults OrientationGrowth MindsetChurn Mitigation