Customer Success Assistant
ASAAS
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer requests and inquiries quickly and efficiently, especially those related to negotiation and retention;
- Directly handle problem resolution and customer queries, engaging other internal teams when necessary;
- Log and track all customer interactions in an organized manner, ensuring process predictability;
- Share feedback and learnings with other teams to contribute to the continuous improvement of the customer experience;
- Identify opportunities to improve support workflows and policies, recommending adjustments when needed;
- Assist in promoting features, updates, and events to customers to drive adoption of our solutions;
- Stay up to date on our products, services, and Customer Success best practices;
- Support customers in negotiations around terms, timelines, and solutions, always focusing on the best experience and retention.
Requirements
- Bachelor's degree in progress preferred (ideally in Business Administration, Marketing, Financial Management, or related fields).
- Previous experience in customer service, Customer Success, Support, or related areas.
- Intermediate knowledge of Microsoft Office or G Suite.
- Plus: Certifications in CS and CX; intermediate English and/or Spanish.
Benefits
- Medical and dental insurance without copayment
- Life insurance
- Medication purchase allowance
- Subsidy for fitness activities
- Four free therapy or nutritionist sessions per month
- Flexible meal benefit with a credit card
- Free meals at the office
- Childcare allowance
- Parental support program
- Extended maternity and paternity leave
- In-house training platform
- Education assistance covering 70% of tuition fees
- Home office allowance
- Work equipment provided
- Furniture allowance
- Partnerships with coworking spaces
- Birthday month day off
- Happy hour allowance
- Referral bonus for new hires
- Annual performance-based bonus
- Stock Options plan
- Casual, relaxed work environment (no dress code)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecustomer successproblem resolutionnegotiationworkflow improvementprocess predictabilitycustomer retentionfeedback sharingsupport policiesproduct knowledge
Soft skills
communicationorganizationalinterpersonalcollaborationadaptabilitycustomer focuscritical thinkingproblem-solvingteamworkattention to detail
Certifications
CS certificationCX certification