Client Services Agent

ARUP Laboratories

Client Services Agent supporting customers for ARUP Laboratories, a clinical and anatomic pathology reference laboratory. Managing patient orders, test-information requests, and customer issues through phone, email, and ARUP systems.

Posted 8/11/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing complex patient orders and communications. Proficient in utilizing laboratory information systems and adhering to compliance standards in a biohazard environment.

Highest-signal resume keywords

Customer Service ExperienceLaboratory Information System (LIS) FamiliarityMedical Terminology KnowledgeHIPAA Training10-Key Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 35 WPMBasic Computer SkillsInternet ProficiencyComplex Ordering ProceduresPatient Order Management

Soft Skills

Communication SkillsJudgment on Complex RequirementsProblem-Solving Skills

Tools & Technologies

ARUP SystemsBiohazard Laboratory Equipment

Industry Keywords

CDC RegulationsOSHA RegulationsCustomer Relationship ManagementMedical Laboratory Experience

Tech Stack

Tools & technologies

AnsibleAWSCloudDockerLinuxMongoDBRabbitMQSaltStackShell ScriptingSplunkSQL

About the role

Key responsibilities & impact

Build and maintain customer relationships through phone, email, and other communications
Create and modify patient orders and demographics according to complex ordering procedures, processes, and policies
Prioritize, research, and respond to requests for test information, specimen requirements, supplies, and fees
Provide education, guidance, and resolution regarding available resources, information, and application utility
Use multiple ARUP systems to research and resolve customer issues effectively and efficiently
Document and follow through on cases to support customer satisfaction
Serve as a liaison between ARUP customers and technical sections
Exercise judgment on complex job requirements to best serve patients, customers, and ARUP
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or Equivalent or better
Ability to type at least 35 WPM
10-key skills
Basic computer skills, including internet proficiency and ability to effectively navigate computer and phone systems
Remote workers must have 75 Mbps internet download speed and 50 Mbps upload speed, or be able to obtain them before the start date
Ability to work the stated 7-On/7-Off B week schedule and training schedule
Preferred: college-level courses in medical terminology, biology, communications, or related life sciences
Preferred: general medical laboratory experience
Preferred: one year of customer service experience
Preferred: familiarity with a laboratory information system (LIS)
Preferred: intermediate computer skills, including internet proficiency
Preferred: HIPAA training or knowledge
Must use personal protective equipment in the biohazard laboratory environment in accordance with CDC and OSHA regulations and company policies
Must comply with ARUP policies and procedures

Benefits

Comp & perks

Remote work
Shift differential for nights, evenings or weekend shifts included in the estimated hourly rate
Professional growth and continuous development
Diversity-focused work environment