Laboratory Client Support Technician – Client Services

ARUP Laboratories

Lab Client Support Technician providing technical and preanalytic support at ARUP Laboratories. Initiating problem resolutions and maintaining customer relationships in a lab environment.

Posted 5/15/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Provides technical and preanalytic support services for a designated division of technical operations and clients.
Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens.
Provides a supportive link between customers and all other areas of the company.
Completes and demonstrates department-specific training and competency within 6 months.
Accurately processes specimens according to established departmental procedures.
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
Initiates problem resolution.
Processes requests for add on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
May provide verified test results available in the LIS, as requested, to authenticated individuals.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.
Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required.
Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding. Documents customer communications, resolutions, issues, and appropriate follow-up.

Requirements

What you’ll need

High School Diploma or Equivalent or better.
Must complete and demonstrate department-specific training and competency within 6 months
Preferred College level courses in medical terminology, biology, communications or related life sciences.
Customer service work experience.
Call center work experience.
Ability to type 35 WPM and 10-key skills.
General medical laboratory experience.
Familiarity with Laboratory Information System (LIS).
HIPAA training and/or knowledge.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ARUP Laboratories Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1984 🧬 Biotechnology 🤝 B2B 📚 Education Biotechnology
B2B
Education ARUP Laboratories is a national, academic, nonprofit reference laboratory that provides comprehensive diagnostic testing, specialized genetic and molecular assays, and clinical decision support to healthcare systems, clinicians, and researchers. It offers clinical and pharmaceutical research services, laboratory consulting and analytics, and educational resources including continuing education and expert guidance. ARUP is accredited by CAP, CLIA, and ISO 15189 and collaborates with academic partners to advance diagnostic innovation and precision medicine. Laboratory Client Support Technician – Client Services 🔥 21 minutes ago ⛷️ Utah – Remote 💵 $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides technical and preanalytic support services for a designated division of technical operations and clients.
Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens.
Provides a supportive link between customers and all other areas of the company.
Completes and demonstrates department-specific training and competency within 6 months.
Accurately processes specimens according to established departmental procedures.
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
Initiates problem resolution.
Processes requests for add on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
May provide verified test results available in the LIS, as requested, to authenticated individuals.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.
Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required.
Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding. Documents customer communications, resolutions, issues, and appropriate follow-up. 🎯 Requirements
High School Diploma or Equivalent or better.
Must complete and demonstrate department-specific training and competency within 6 months
Preferred College level courses in medical terminology, biology, communications or related life sciences.
Customer service work experience.
Call center work experience.
Ability to type 35 WPM and 10-key skills.
General medical laboratory experience.
Familiarity with Laboratory Information System (LIS).
HIPAA training and/or knowledge. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Administrative Support Analyst 🔥 37 minutes ago Zeiders Enterprises, Inc. 1001 - 5000 🏛️ Government 📚 Education 🌍 Social Impact Website LinkedIn All Job Openings Administrative Support Analyst aiding the SECO program leadership team in various administrative tasks. Requires strong organizational skills and experience in education or employee assistance services. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Senior Account Support Analyst 🔥 7 hours ago Highmark Health 10,000+ employees ⚕️ Healthcare Insurance 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Senior Account Support Analyst providing critical sales account support for HM Insurance Groups. Facilitating seamless implementation and ongoing administration of group accounts for complex stop loss sales cycles. 🇺🇸 United States – Remote 💵 $62.7k - $97.2k / year 💰 $5M Grant on 2021-05 ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Senior Manager, Technical Support 🔥 8 hours ago Viz.ai 201 - 500 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Senior Manager of Technical Support at Viz.ai overseeing technical support teams and enhancing customer experience. Responsibilities include tactical operations, team management, and customer feedback integration. 🇺🇸 United States – Remote 💵 $139k - $199.9k / year 💰 Venture Round - Viz on 2023-12 ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Android AWS Cloud iOS Linux Systems and Support Analyst, Financial Aid 🔥 14 hours ago SNHU Careers 10,000+ employees 📚 Education 🤝 Non-profit 🎯 Recruiter Website LinkedIn All Job Openings Systems and Support Analyst managing financial aid systems and support functions at Southern New Hampshire University. Focusing on operational excellence and system maintenance in student financial services. 🇺🇸 United States – Remote 💵 $53.2k - $85.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer SQL Senior Client Support Analyst 🔥 18 hours ago Press Ganey 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Client Support Analyst at Press Ganey managing client relationships and supporting patient experience data collection. Ensuring compliance and collaborating with internal and external teams to meet client needs. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

laboratory information systemsspecimen processingproblem resolutionmedical terminologytyping 35 WPM10-key skillsgeneral medical laboratory experienceHIPAA knowledge

Soft Skills

customer servicecommunicationempathyrelationship buildingtroubleshooting