ARUP Laboratories

Laboratory Client Support Technician – Client Services

ARUP Laboratories

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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Salary

💰 $18 per hour

About the role

  • Provides technical and preanalytic support services for a designated division of technical operations and clients.
  • Contacts clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens.
  • Provides a supportive link between customers and all other areas of the company.
  • Completes and demonstrates department-specific training and competency within 6 months.
  • Understands appropriate collection, handling, and transportation of specimens.
  • Accurately processes specimens according to established departmental procedures.
  • Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
  • Initiates problem resolution.
  • Processes requests for add on testing.
  • Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
  • Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
  • Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.

Requirements

  • High School Diploma or Equivalent or better.
  • Must complete and demonstrate department-specific training and competency within 6 months.
  • Preferred College level courses in medical terminology, biology, communications or related life sciences.
  • Customer service work experience.
  • Call center work experience.
  • Ability to type 35 WPM and 10-key skills.
  • General medical laboratory experience.
  • Familiarity with Laboratory Information System (LIS).
  • HIPAA training and/or knowledge.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
specimen processingspecimen handlingproblem resolutiontyping 35 WPM10-key skillslaboratory information systemsmedical terminologybiologycustomer servicegeneral medical laboratory experience
Soft Skills
communicationcustomer supporttroubleshootingguidanceeducation
Certifications
HIPAA training