Laboratory Client Support Technician – Client Services

ARUP Laboratories

Lab Client Support Technician providing technical support for ARUP Laboratories. Handling client communications regarding specimen information and laboratory procedures.

Posted 4/17/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Provides technical and preanalytic support services for a designated division of technical operations and clients.
Contacts clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens.
Provides a supportive link between customers and all other areas of the company.
Completes and demonstrates department-specific training and competency within 6 months.
Understands appropriate collection, handling, and transportation of specimens.
Accurately processes specimens according to established departmental procedures.
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
Initiates problem resolution.
Processes requests for add on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.

Requirements

What you’ll need

High School Diploma or Equivalent or better.
Must complete and demonstrate department-specific training and competency within 6 months.
Preferred College level courses in medical terminology, biology, communications or related life sciences.
Customer service work experience.
Call center work experience.
Ability to type 35 WPM and 10-key skills.
General medical laboratory experience.
Familiarity with Laboratory Information System (LIS).
HIPAA training and/or knowledge.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ARUP Laboratories Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1984 🧬 Biotechnology 🤝 B2B 📚 Education Biotechnology
B2B
Education ARUP Laboratories is a national, academic, nonprofit reference laboratory that provides comprehensive diagnostic testing, specialized genetic and molecular assays, and clinical decision support to healthcare systems, clinicians, and researchers. It offers clinical and pharmaceutical research services, laboratory consulting and analytics, and educational resources including continuing education and expert guidance. ARUP is accredited by CAP, CLIA, and ISO 15189 and collaborates with academic partners to advance diagnostic innovation and precision medicine. Laboratory Client Support Technician – Client Services 🔥 8 minutes ago ⛷️ Utah – Remote 💵 $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides technical and preanalytic support services for a designated division of technical operations and clients.
Contacts clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens.
Provides a supportive link between customers and all other areas of the company.
Completes and demonstrates department-specific training and competency within 6 months.
Understands appropriate collection, handling, and transportation of specimens.
Accurately processes specimens according to established departmental procedures.
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
Initiates problem resolution.
Processes requests for add on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility. 🎯 Requirements
High School Diploma or Equivalent or better.
Must complete and demonstrate department-specific training and competency within 6 months.
Preferred College level courses in medical terminology, biology, communications or related life sciences.
Customer service work experience.
Call center work experience.
Ability to type 35 WPM and 10-key skills.
General medical laboratory experience.
Familiarity with Laboratory Information System (LIS).
HIPAA training and/or knowledge. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Support Analyst I – Field 🔥 40 minutes ago Dutch Bros Coffee 10,000+ employees 🛒 Retail 👥 B2C Website LinkedIn All Job Openings IT Support Analyst I resolving tech issues for Dutch Bros shops, ensuring customer service excellence. Collaborating with teams to streamline operational technological support. 🇺🇸 United States – Remote 💵 $21 / hour 💰 Private Equity Round on 2018-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Android Cloud iOS Technical Support Specialist 🔥 1 hour ago Harbor IT 201 - 500 🔒 Cybersecurity 🤝 B2B Website LinkedIn All Job Openings Technical Support Specialist providing hands-on IT support for end users across diverse environments. Responsible for troubleshooting and administration of IT systems and user support. 🇺🇸 United States – Remote 💵 $30 - $39 / hour 💰 $37M Series C on 2005-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Azure Cloud DNS ITSM MacOS ServiceNow VMware VoIP Product Technical Support Manager 🔥 2 hours ago Johnson Controls 10,000+ employees 🏢 Enterprise ☁️ SaaS 🔐 Security Website LinkedIn All Job Openings Product Technical Support Manager overseeing global HVACR technical support initiatives. Leading a team to enhance product reliability and customer satisfaction in HVACR systems. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 📞 Support Engineer 🦅 H1B Visa Sponsor Technical Support Engineer 🔥 5 hours ago Tines 51 - 200 ☁️ SaaS 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Technical Support Engineer troubleshooting customer issues related to integrating with Tines' AI workflow platform. Working remotely while providing technical support across the North American timezone. 🇺🇸 United States – Remote 💵 $85k - $95k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor GraphQL Python Ruby SQL TypeScript Technical Support Engineer 🔥 5 hours ago Tines 51 - 200 ☁️ SaaS 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Technical Support Engineer providing expertise in troubleshooting and resolving technical issues for Tines' customers. Focused on API integrations and ensuring customer satisfaction through technical support. 🇺🇸 United States – Remote 💵 $85k - $95k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor GraphQL Python Ruby SQL TypeScript View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

specimen processingspecimen handlingproblem resolutiontyping 35 WPM10-key skillslaboratory information systemsmedical terminologybiologycustomer servicegeneral medical laboratory experience

Soft Skills

communicationcustomer supporttroubleshootingguidanceeducation

Certifications

HIPAA training