Partner Success Specialist, Spanish-speaking
Artist's Hero
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • 🇪🇸 Spain
Visit company websiteSalary
💰 €27,000 - €32,000 per year
Job Level
JuniorMid-Level
About the role
- Partner support & communication – Be the main point of contact for our Spanish venue partners. Answer emails, solve problems, and make sure they get real results.
- Account reviews – Schedule check-ins, jump on video calls, go through numbers, and help partners improve their performance on Venuu.
- Upselling & growth – Spot opportunities to pitch extra features or get more of their venues on Venuu.
- Keep things fresh – Make sure partner info is accurate, listings look great, and inquiries are reaching the right people.
- Data-driven coaching – Use insights to identify problems early, recommend actions, and push partners toward better results.
- Driving commitment – Ensure partners play their part in the collaboration: from using Venuu’s tools as intended to also (yes) paying their invoices on time.
- Market & product insights – Understand how partners in Spain use Venuu, what actually drives value for them, and where they struggle.
- Teamwork – Work closely with your other Partner Success colleague, the Spanish sales team, and the rest of the Venuu crew to strengthen our position in Spain.
Requirements
- 2-4 years of experience in Customer Success, Account Management, or similar client-facing roles, ideally in a B2B setting
- Fluent Spanish (written & spoken) + good English (our internal language). Catalan is a plus but not required
- Commercially minded – you’re comfortable upselling premium products and spotting growth opportunities
- Consultative communicator – clear, confident, and empathetic across email, phone, and video calls.
- Organized & proactive – you don’t let accounts, tasks, or scheduled meetings slip through the cracks.
- Problem-solver – you listen, think, and offer practical solutions that create win-wins.
- Data-friendly – numbers don’t scare you; you use them to build compelling arguments and back your advice.
- Tech-savvy & structured – quick to navigate CRMs and internal tools.
- Ambitious & growth-minded – you want to learn, take feedback, and level up fast.
- Team player – collaborative, driven, and fun to work with.
Benefits
- Flexible working hours
- Professional development opportunities
- Office lunches
- Afterworks
- Team buildings
- Ping-pong tournaments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementUpsellingData analysisConsultative communication
Soft skills
Problem-solvingOrganizedProactiveAmbitiousTeam player