Client Success Manager
Crosslake Technologies
Enterprise Customer Success Manager
Artisan Talent
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own onboarding, implementation, and go-live for enterprise clients, coordinating with professional services, product, and engineering to ensure a smooth and successful launch
- Lead strategic business reviews, executive-level check-ins, and ROI discussions with C-suite and senior stakeholders
- Monitor adoption, usage, health, and key success metrics (e.g., value delivered, ROI, retention, NPS)
- Proactively identify upsell, cross-sell, and expansion opportunities within your accounts
- Serve as the primary point of customer escalation, managing complex issues and coordinating resolution with internal teams
- Advocate for your clients internally—convey product feedback, feature requests, and customer pain points to drive roadmap prioritization
- Build and maintain lasting relationships, ensuring clients view us as a strategic partner, not just a vendor
- Develop playbooks, scalable processes, and best practices for Enterprise CSM across the organization
Requirements
- 5+ years experience in Customer Success, Account Management, or Client Services in a B2B SaaS environment
- Experience managing enterprise clients (e.g. $100K+ ARR accounts)
- Demonstrated track record of driving retention, upsell, expansion, and renewal in large accounts
- Strong executive presence; comfortable presenting to C-level stakeholders and leading strategic discussions
- Excellent communication, influencing, and negotiation skills
- Analytical mindset; ability to synthesize data into actionable insights
- Collaborative, cross-functional working style — you’ll partner tightly with product, engineering, sales, marketing, and support
- High degree of autonomy, proactivity, organization, and ability to juggle multiple complex accounts.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementClient ServicesB2B SaaSRetentionUpsellExpansionRenewalData AnalysisProcess Development
Soft skills
Executive PresenceCommunicationInfluencingNegotiationAnalytical MindsetCollaborationProactivityOrganizationRelationship BuildingProblem Solving
