Serve as the primary technical point of contact for assigned client accounts.
Understand client business needs and translate them into technical solutions.
Provide technical support and guidance related to web technologies and databases.
Collaborate with internal teams (Engineering, Product, Support) to resolve issues and deliver solutions.
Manage account health, escalations, and customer satisfaction.
Conduct technical discussions, solution walkthroughs, and client reviews.
Ensure timely communication and resolution of client queries in a hybrid work setup.

Requirements

6+ years of experience in Technical Account Management or a similar client-facing technical role.
Strong hands-on knowledge of HTML, CSS, JavaScript, and MySQL / database concepts.
Ability to understand and troubleshoot technical issues related to web applications and databases.
Strong communication, presentation, and stakeholder management skills.
Experience working in a hybrid work environment.

Benefits

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HTMLCSSJavaScriptMySQLweb technologiesdatabase conceptstechnical supporttroubleshootingsolution walkthroughsclient reviews

Soft Skills

communicationpresentationstakeholder managementcollaborationcustomer satisfactionaccount managementescalation managementtechnical discussionsproblem-solvingadaptability