Business Analyst

Artificial Labs

Business Analyst improving workflows within the insurance sector at Artificial Labs. Collaborating with customers to identify pain points and proposing technology solutions.

Posted 6/20/2026full-time🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Engage customers throughout their journey with Artificial Labs
Analyse and document current-state workflows and processes
Identify inefficiencies, bottlenecks, and pain points
Assess where our technology can drive measurable improvement
Lead structured discovery sessions with stakeholders across underwriting, broking, operations, distribution, and compliance teams
Ask probing, intelligent questions to uncover root causes, not just surface symptoms
Understand commercial objectives, regulatory considerations and operational constraints
Map current-state processes across insurer and broker environments
Analyse submission, underwriting, placement, bordereaux, and policy lifecycle workflows
Identify inefficiencies, duplication, data quality issues, and scalability challenges
Distinguish between true system limitations and behavioural or process issues
Quantify operational and commercial impact where possible
Translate analysed workflows into a recommended target state, rather than only a faithful record of how things work today
Map requirements against platform capability, shaping solutions that are feasible to configure and flagging early where a need will call for bespoke work
Articulate the case for change, setting out the value a customer can expect and how it will be measured
Produce indicative scoping that informs both commercial conversations and delivery planning

Requirements

What you’ll need

Proven experience as a Business Analyst, Consultant, or Process Analyst
Strong analytical and critical thinking ability
Strong workshop facilitation and stakeholder management skills
Excellent documentation skills (process maps, business requirements, gap analysis)
Ability to translate complex insurance workflows into structured requirements
Good working knowledge of the insurance industry across both Insurer and Broking environments
Understanding of insurer operations including underwriting, product governance, distribution, and policy lifecycle
Understanding of broking operations including placement processes, client servicing, market interaction, and delegated authority models
Awareness of regulatory considerations within insurance markets
A working understanding of configurable, specification-driven software, and the practical difference between configuration and custom development
Exposure to no-code, low-code, or structured product specification environments, with the instinct to shape scope around what a platform can genuinely deliver
Direct exposure to the Lloyd's and London markets, and an understanding of how business is placed and traded there
Experience in InsurTech, or in delivering enterprise SaaS into regulated industries
A consulting background in financial services, ideally insurance, with the client-facing polish that brings

Benefits

Comp & perks

Private medical insurance
Income protection insurance
Life insurance of 4 * base salary
On-site gym and shower facilities
Enhanced maternity and paternity pay
Team social events and company parties
Salary exchange on pension and nursery fees
Access to Maji, the financial wellbeing platform
Company stock options managed through Ledgy
Milestone Birthday Bonus and a Life Events leave policy
Generous holiday allowance of 28 days plus national holidays
Home office and equipment allowance, and a company MacBook
Learning allowance and leave to attend conferences or take exams
YuLife employee benefits, including EAP and bereavement helplines
For each new hire, we plant a tree through our partnership with Ecologi
Action The best coffee machine in London, handmade in Italy and imported just for us!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisprocess mappinggap analysisworkflow analysisdata quality assessmentrequirements gatheringconfiguration managementno-code developmentlow-code developmentInsurTech

Soft Skills

analytical thinkingcritical thinkingworkshop facilitationstakeholder managementdocumentation skillscommunication skillsproblem-solvingcustomer engagementchange managementcommercial awareness