Sales Development Representative

Articulate

Sales Development Representative responsible for qualifying leads and handling inquiries for Articulate's online training. Collaborating with teams to provide outstanding customer experience in a remote environment.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $57,644 - $76,643 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Leverage the BANT Methodology to qualify leads to be worked by the Sales teams
Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams
Reach out to prospects and customers to conduct scripted sales activities
Work cooperatively with other Articulate teams to deliver an exceptional customer experience
Answer basic questions from prospects and customers
Transfer more complex questions or situations to the appropriate frontline team
Track and gather evidence from calls and chats for high-priority customer issues or needs
Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment
Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management)

Requirements

What you’ll need

Minimum two years of experience in a business development or sales support role
Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks
Adept at finding answers on the spot and handling uncertainty from customers and prospects
Solid computer skills, including in-depth experience with Salesforce.com; able to create, manage, and update lead, contact, and opportunity information with ease
Positive, energetic phone presence
Outstanding written and verbal communication skills
A can-do, positive attitude
Independence at managing the day-to-day volume, case assignment, and other duties as assigned or time allows
Thoughtful, trustworthy doer
BA or BS degree or equivalent experience

Benefits

Comp & perks

Variable Compensation: this role is eligible for sales commissions based on individual performance and a company bonus based on company performance
Total compensation pay range for this role (including base pay, on-target commission earnings, and full company bonus payout) is $57,844 to $76,643.
Articulate also offers a robust suite of benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales supportbusiness developmentlead qualificationcustomer assistanceattention to detailhigh-volume activity managementscripted sales activitiesproblem-solving

Soft Skills

communication skillspositive attitudeindependencetrustworthinessenergetic phone presenceability to handle uncertaintyfollow-throughprioritization