Arthur Cox LLP

Product Specialist – Legal Document Management

Arthur Cox LLP

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • 🇮🇪 Ireland

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Understand and manage configuration options for the SharePoint based Document Management System (DMS) and third-party document processing products (Intapp Content and Collaboration) which interact with it.
  • Requires strong skills in stakeholder engagement, requirements elicitation, data analysis, and translating business needs into clear, actionable solutions.
  • Participate in issue troubleshooting, including raising and tracking vendor support requests.
  • Coordinate the planning and review of the product enhancement backlog, ensuring that any enhancements are correctly scoped and sized in conjunction with product stakeholders.
  • Conduct thorough testing of potential configuration changes to ensure they meet business requirements and do not disrupt existing functionalities.
  • Support AC Training team to conduct training sessions for staff to ensure they are proficient in using the product and aware of any new features or updates.
  • Create and maintain detailed documentation of configurations, changes, and testing procedures.
  • Work closely with cross-functional teams to ensure the product meets organizational needs and goals.
  • Assist in the development of business plans and strategies for product enhancements and internal rollouts.

Requirements

  • Strong understanding of legal DMS solutions and related technologies and legal workflows in a cloud-based environment.
  • Experience with M365 and SharePoint Online in a legal environment at scale.
  • Strong Knowledge of and deep experience with Intapp Collaboration and Content product configuration, including applying and testing complex configuration changes.
  • Strong knowledge of and experience with Intapp ICP integrations with Legal Case Management Solutions (Elite 3E).
  • Knowledge of and experience in Agile Methods for software development or deployment
  • Ability to understand and align product features and product configuration with organizational objectives and needs.
  • Ability to manage multiple tasks and projects simultaneously, ensuring timely completion.
  • Strong verbal and written communication skills to effectively convey technical and business information to various internal stakeholders.
  • A focus on meeting the needs of internal stakeholders and ensuring the product supports organisational goals.
  • Proven analytical and problem-solving skills to troubleshoot and resolve complex technical and functional issues.
  • Experience and best practice in planning, managing and conducting detailed test cycles (functional and technical) to support the release management of minor and major upgrades of the Legal Document Management Solution.
  • Experience in liaising with and interacting with vendor product support and vendor product management functions.
  • A degree or masters (preferred) in Computer Science, Information Technology, Data Science, Business Administration, or a related field.
  • Minimum 4 years’ technical experience, including at least 1 year as a product specialist or similar role; experience in professional services is a plus.
  • Microsoft, Project Management, Agile, Testing, is preferred.
Benefits
  • Competitive salary
  • 25 days annual leave
  • Leading hybrid working policy
  • Immediate pension scheme
  • Full gym and wellness programme
  • Healthcare
  • Wide-ranging opportunities for involvement in internal committees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SharePointIntapp CollaborationIntapp ContentLegal Case Management SolutionsAgile MethodsData AnalysisConfiguration ManagementTesting ProceduresDocument Management SystemCloud-based Solutions
Soft skills
Stakeholder EngagementRequirements ElicitationAnalytical SkillsProblem-solving SkillsCommunication SkillsProject ManagementOrganizational SkillsTraining SkillsMulti-taskingCollaboration
Certifications
Degree in Computer ScienceDegree in Information TechnologyDegree in Data ScienceDegree in Business AdministrationProject Management CertificationAgile Certification