IT Infrastructure – Team Lead, Monitoring and Operations

Artex Risk Solutions

Hands-on technical leader for IT infrastructure and operations at Arthrex, focusing on digital experience monitoring and incident resolution. Overseeing IT teams and ensuring high performance standards.

Posted 4/29/2026full-timeNaples • Florida • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Supervise and support Arthrex IT Infrastructure Services and assigned IT Infrastructure teams.
Supervision and mentorship of IT team to include assigned Global Infrastructure Analyst team members.
Act as point of technical contact for local business departments.
Meet regularly with other Infrastructure Leadership to assure consistency and efficiency in the department.
Manage projects and ensures task deadlines are met.
Oversee the support, maintenance, and administration of assigned Infrastructure Services and develop and implement process to assess assets regularly.
Provide Tier 3 support for systems and platforms which are applicable to the supervised team.
Maintain high performance on assigned group SLAs.
Assist in long-term IT strategy, including investigation of new systems and planning of upgrades.
Assist in the preparation of infrastructure department and team budgets.
Manage assigned departmental, assigned enterprise-wide initiatives and other technology projects.
Meet regularly with IT and non-IT departments to solicit feedback on needs and projects.
Maintain high availability standards for infrastructure and critical system resources.
Enhance and maintain global disaster recovery and high availability plans, procedures, training and testing.
Build and maintain vendor relationships, manage the purchase of hardware and software.

Requirements

What you’ll need

Bachelor’s Degree required
5 + years of relevant work experience required
Experience supporting and managing IT infrastructure required
2 years leadership experience in IT Infrastructure, including some combination of direct supervision, team lead, or project management responsibilities preferred
Hands-on experience in Enterprise IT Infrastructure system design, implementation, and support is preferred
This experience in a manufacturing environment or medical device/pharmaceutical company is preferred.
Excellent communication skills and customer service orientation
Expert-level knowledge of digital experience (DEX), infrastructure, and/or application monitoring systems is required; experience with LogicMonitor and/or Nexthink are a strong plus
Strong knowledge of ITIL core domains of Incident and Configuration Management applied operationally
Experience at the governance and/or enablement level is a strong plus
Strong project management skills (PMP certification a plus)
Technical background with exposure to various Operating System, Public Cloud, Virtualization, Security and/or Networking Technologies; certifications are a plus
Ability to work hands-on while also contributing to the definition of standards, best practices, and operational guidelines

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free Onsite Medical Clinics
Free Onsite Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT infrastructure managementEnterprise IT infrastructure designApplication monitoring systemsDigital experience (DEX)Incident managementConfiguration managementProject managementOperating systemsPublic cloud technologiesVirtualization technologies

Soft Skills

communication skillscustomer service orientationleadershipmentorshipteam managementcollaborationproblem-solvingstrategic planningvendor relationship managementbudget management

Certifications

Bachelor's DegreePMP certification