Customer Support

• An exciting opportunity for a customer service professional to join a Global leader in medical devices.
• Play a key role in delivering customer excellence, whilst leveraging your analytical mindset and keen attention to detail to manage every aspect of the Order to Cash (OTC) cycle with precision and care.
• Processing and managing customer orders, responding to inbound enquiries from hospitals and internal sales teams, and overseeing consignment order logistics and returns.
• Establish strong relationships with customers and work closely with both local and national Operations and Sales teams whilst engaging with stakeholders across multiple areas of the organisation to support end-to-end service excellence.
• Consistently meet or exceed assigned Key Performance Indicators (KPIs) and daily/weekly order processing quotas while maintaining high levels of service quality and accuracy.
• Verify order details and proactively communicate updates such as backorder notifications and shipment changes through Esker to ensure customer transparency.
• Troubleshoot and resolve non-order-related inquiries with professionalism and urgency, contributing to a seamless and positive customer experience.
• Liaise with third-party logistics (3PL) providers to coordinate deliveries, request Estimated Time of Arrival (ETA) updates, and obtain Proof of Delivery (POD) documentation.

Customer Service Specialist

Customer Service Specialist

Part-Time Customer Experience Associate

Client Support Specialist

Customer Support Manager