Head of Segment

Artera

Director of Segment at Artera focusing on healthcare communication solutions. Leading teams to develop AI-first solutions for clinic and health system customers.

Posted 7/29/2026full-timeSeattle • California, Montana, Washington • 🇺🇸 United StatesLead💰 $200,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates AI-native fluency and hands-on technical credibility while leading a squad to achieve measurable customer and business outcomes. Excels in performance management, cross-functional partnership, and effective communication at all levels.

Highest-signal resume keywords

AI-Native FluencyPeople ManagementPerformance ManagementCross-Functional PartnershipExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

MentorshipCoachingJudgmentPersuasive Communication

Industry Keywords

Customer Portfolio ManagementOperational OutcomesTechnical QualityPerformance MonitoringData-Informed NarrativesNet RetentionTeam DevelopmentKnowledge IntegrationSecurity ComplianceCommercial Outcomes

About the role

Key responsibilities & impact

Deliver on segment operational and business outcomes with consistency; hold customer and technical quality steady even through change.
Continuously develop the squad: formal mentorship, targeted coaching, and named development plans for each builder.
Own the squad's customer portfolio at a level where you can speak confidently about every named customer's state, risks, and growth path.
Monitor the performance of solutions for customers, iteratively improving over benchmark performance and rapidly responding to emerging issues
Lead squad contributions to cross-squad efforts: Primitives adoption, Knowledge and Tools integrations, Harmony migration, shared security and compliance work.
Partner with the CSM on commercial outcomes: net retention, expansion, and healthy renewals where applicable.
Keep a visible, regular hands-on building practice; use it to maintain technical credibility and to recognize quality in others' work.
Represent the squad in executive reviews; bring clean, data-informed narratives on what is working and what is not.
Run thoughtful performance management, including early, candid conversations when performance is off-track.
Contribute to Artera's leadership bench: grow the next Heads of Segment from your Senior and Staff AI Builders.

Requirements

What you’ll need

Demonstrated AI-native fluency at the level that can set and hold the bar for an entire squad, maintained through active hands-on work (hard requirement).
Typically 8 - 12 years of total experience with multiple years of direct people management, or equivalent demonstrated experience.
Proven track record of running a team that delivered measurable customer and business outcomes.
Strong hiring record, including demonstrated ability to attract and retain senior individual contributors.
Strong judgment in performance management: has moved low performers off the team and developed high performers into bigger roles.
Clear, persuasive written and verbal communication at executive and customer level.
Evidence of cross-functional partnership: engineering, product, customer success, security, and people functions.

Benefits

Comp & perks

Full health benefits (medical, dental, and vision)
Flexible spending accounts
Company paid life insurance
Company paid short-term & long-term disability
Company equity
Voluntary benefits
401(k) and more!
Manager development resources
Employee development funds
Company holidays
Winter & Summer break
Flexible time off
Employee Resource Groups (ERGs)