Bilingual English Helpdesk Technician
Artemys
full-time
Posted on:
Location Type: Hybrid
Location: Isneauville • France
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Salary
💰 €23,000 - €25,000 per year
Job Level
About the role
- Respond to requests in French and/or English
- Handle incoming phone calls and resolve first-line tickets
- Manage remote support sessions with users
- Provide desktop and business application support
- Troubleshoot multifunction printers
- Escalate issues to vendors
- Handle and process incoming emails
- Assist in managing the hardware and software inventory and with upgrades
- Contribute to ongoing team training
- Participate in service optimization
- Update and create documentation
Requirements
- Minimum one year of experience in a similar IT support role
- Experience working with large enterprise clients
- Bilingual French/English
- Be rigorous, adaptable, proactive and comfortable with written communication
Benefits
- SWILE card (meal vouchers, transport and company benefits)
- Group health insurance
- Profit-sharing plan
- HR support
- Close managerial support (Agile methodology)
- Company events: afterworks, tech meetups, integration evenings, sports events, gaming nights…
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportdesktop supportbusiness application supporttroubleshootingremote supportticket resolutionhardware inventory managementsoftware inventory managementservice optimizationdocumentation
Soft Skills
bilingualrigorousadaptableproactivewritten communication