Service Delivery Manager – Freelance
Artemys
contract
Posted on:
Location Type: Hybrid
Location: Paris • France
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Salary
💰 €480 per day
Job Level
About the role
- Manage service quality and support leadership in the continuous improvement of performance
- Monitor service quality and ensure service commitments (SLAs) are met
- Lead continuous improvement action plans
- Establish and monitor operational KPIs
- Produce and analyze reports (performance, quality, incidents, etc.)
- Help translate leadership's vision into measurable objectives
- Proactively propose process optimizations
- Track operational and budgetary indicators
Requirements
- Proven experience in Service Delivery Management
- Strong knowledge of ITIL principles
- Comfortable managing service quality and KPIs
- Strong analytical and organizational skills
- Recognized for being proactive and for proposing improvements
Benefits
- No explicit benefits mentioned
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Service Delivery ManagementITIL principlesKPI managementperformance analysisquality analysisincident analysisprocess optimizationreport productionoperational KPI monitoringbudgetary indicator tracking
Soft Skills
analytical skillsorganizational skillsproactive approachleadership supportcommunication skills