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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the post-sale lifecycle, focusing on customer onboarding, adoption, and value realization in B2B cybersecurity or technical enterprise SaaS. Proficient in utilizing AI tools and data analysis to drive customer success and engagement.
Highest-signal resume keywords
Customer Success ManagementAI-Native Workflow AdoptionProject ManagementData AnalysisSecurity Domain Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingValue RealizationRenewals ManagementExpansion StrategiesData Metrics AnalysisSIEMEDR/XDRSOARTechnical Account ManagementB2B SaaS
Soft Skills
Exceptional Written CommunicationStakeholder ManagementProblem-SolvingProcess BuildingCustomer Advocacy
Tools & Technologies
LLM ToolsDashboardsCustomer Health SystemsIntegration ToolsAlerting Systems
Industry Keywords
CybersecurityTechnical Enterprise SaaSSOCDetection EngineeringCISO
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Own the post-sale lifecycle for every closed-won customer across onboarding, adoption, value realization, expansion, and renewal
- Run structured onboarding from contract signature to fully live: set a joint success plan with milestones, drive the remaining integrations and data connections, configure alerting and escalation paths
- Own the customer health system: run recurring reviews across product engagement, outcome quality, integration health, AI adoption, and open risks
- Deliver QBRs with quantified impact grounded in real usage data and outcome reporting
- Run a clear asks-and-risks process: convert customer requests into tracked internal work, route to the right owner, chase SLAs, and close the loop with the customer
- Drive adoption of AI-native workflows across investigation, detection, and hunting
- Triage issues live on customer calls and pull in engineering with full context when needed
- Surface expansion signals and partner with Account Executives on renewal and expansion motions
- Serve as voice of customer, feeding structured field signal into the product roadmap and quality feedback into the teams that build and tune detections
- Build the CS playbook that future CS hires ramp on
Requirements
What you’ll need- 5+ years in a Customer Success Manager, Technical Account Manager, or post-sales Solutions role in B2B cybersecurity or technical enterprise SaaS
- You genuinely understand AI, you use LLM tools daily, you can explain agentic workflows to a skeptical SOC analyst
- Security domain fluency: you can hold your own with SOC managers, detection engineers, and CISOs on SIEM, EDR/XDR, SOAR, identity, and cloud
- Comfortable in data: you can read dashboards, interrogate usage and detection metrics, and turn them into a value narrative
- Proven ownership of renewals and expansions in complex, multi-stakeholder accounts
- Strong project management across concurrent onboardings and escalations
- Exceptional written communication, weekly customer updates, executive summaries, and EBR narratives that stand on their own
- Startup-ready: you build process where none exists, and you're comfortable being the first and only person in your function
Benefits
Comp & perks- Health insurance
- Top-of-market equity component