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People Services Administrator
Arrow Global GroupPeople Services Administrator supporting employee lifecycle operations for Arrow Global, an international organisation. Managing records, onboarding, payroll administration, reporting and employee queries from Manchester.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in employee lifecycle administration, including onboarding and benefits management, while maintaining data integrity across HR systems. Strong organizational and communication skills support effective collaboration and customer-focused employee experiences.
Highest-signal resume keywords
Employee Lifecycle AdministrationHR Information SystemsMicrosoft Office ProficiencyOrganizational SkillsCIPD Qualification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingPayroll AdministrationEmployee Records MaintenanceBenefits AdministrationData Integrity ManagementPeople Metrics ReportingCompliance ActivitiesContract PreparationCase Management SystemsContinuous Improvement Initiatives
Soft Skills
Attention to DetailWritten CommunicationVerbal CommunicationProactive MindsetCustomer-Focused Approach
Certifications & Qualifications
CIPD Qualification
Industry Keywords
People ServicesPeople OperationsHR Best PracticesConfidential Information HandlingEmployee Experience
About the role
Key responsibilities & impact- Provide first-line support for employee and manager queries and People Services requests
- Administer employee lifecycle processes, including onboarding, contractual changes, promotions, transfers and leaver activities
- Prepare employment documentation, including contracts, letters, amendments and related correspondence
- Maintain accurate employee records and data integrity across HR systems and personnel files
- Support monthly payroll administration by providing accurate employee data
- Coordinate new starter onboarding, including right-to-work documentation, system setup requests and induction administration
- Monitor shared People Services inboxes and case management systems against service level expectations
- Assist with benefits administration, annual renewals and employee enrolment
- Produce people metrics and reports
- Support compliance activities and maintain employee documentation in line with legal and regulatory requirements
- Contribute to continuous improvement initiatives for People Services processes, systems and employee experience
- Support wider People team projects and initiatives as required
Requirements
What you’ll need- Previous experience in an HR, People Services, People Operations or administrative support role
- Strong organisational skills and ability to manage multiple priorities accurately
- Excellent attention to detail and appropriate handling of confidential information
- Strong written and verbal communication skills
- Experience maintaining employee records and using HR information systems
- Good understanding of employee lifecycle administration and HR best practices
- Proficiency in Microsoft Office, particularly Excel, Word and Outlook
- Ability to work independently and collaboratively
- Customer-focused approach to employee experience
- Proactive mindset and willingness to learn, develop and improve processes
- CIPD qualification or working towards CIPD accreditation would be advantageous
Benefits
Comp & perks- Benefits administration and employee enrolment processes are part of the role; no employee benefits or perks are explicitly offered in the posting.