Customer Success Manager – Content & Enablement

Arrow Electronics

Customer success enablement manager building content, training teams, and proving ROI for SiliconExpert’s supply-chain intelligence solutions. Shortening time-to-value and developing customer success stories.

Posted 8/12/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $87,900 - $137,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and content creation within the electronics supply chain industry, leveraging tools like HubSpot and Salesforce to drive user adoption and customer success. Proven ability to lead cross-functional teams, manage stakeholder communications, and deliver impactful training programs.

Highest-signal resume keywords

Project ManagementContent CreationStakeholder ManagementGreen Belt CertificationPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementContent CreationSaaS ExperienceProcess ImprovementProblem Solving

Soft Skills

CommunicationLeadershipTrainingCollaboration

Tools & Technologies

HubSpotZendeskPendoSalesforce

Certifications & Qualifications

Green Belt CertifiedPMP Certified

Industry Keywords

Electronics Supply ChainCustomer SuccessUser AdoptionSales TrainingCustomer ROI

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead complex cross-functional projects
Lead project calls, assign work, and manage projects to timelines and outcomes
Lead stakeholder management sessions
Maintain open communication and keep management informed of potential issues
Create project-related process documents
Assist in training new and existing employees on policies and procedures related to project outcomes
Own the end-to-end content ecosystem driving user adoption, empowering Customer Success and Sales teams, and showcasing customer ROI
Project manage the content ecosystem and prepare related documents
Deliver sales training on proving ROI and setting customers up for success
Build a library of customer success stories and shorten customers' time-to-value

Requirements

What you’ll need

Experience with HubSpot, Zendesk, Pendo (preferred), and Salesforce
3–5 years of experience in content creation and project management
In-depth knowledge of the electronics supply chain industry
Experience with SaaS
Green Belt Certified
PMP Certified
Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience
Ability to solve complex problems using existing solutions and new perspectives
Ability to work independently with minimal guidance
Acts as a resource for less-experienced colleagues
Contributes to process improvements
Provides informal guidance to junior staff

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Competitive financial compensation
Solid benefits package