Customer Success Representative

Arrow Electronics

Customer Success Representative responsible for client account management and enhancing customer relationships. Collaborating with cross-functional teams to support customer needs and drive revenue growth.

Posted 7/28/2026full-timeCentennial • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, customer relationship building, and revenue growth strategies. Proficient in onboarding, training, and conducting business reviews to enhance customer retention and satisfaction.

Highest-signal resume keywords

Account ManagementCustomer ExperienceRenewal Rate TargetsMarket IntelligenceBusiness Review Conducting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementOnboardingTrainingData TrackingProblem SolvingProduct KnowledgeSubscription Licensing ModelsRenewal Licensing Models

Soft Skills

CollaborationCommunicationCustomer Service

Industry Keywords

Revenue GrowthRetentionUpsellingMarket TrendsClient Base Support

About the role

Key responsibilities & impact

Manages accounts to ensure a positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles onboarding and ongoing training to increase retention and uncover upsells.
Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
Clearly understands all product offerings, subscription and renewal licensing models. Supports assigned client base and responds timely to customer inquiries and promptly follows up on customer-related issues.
Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time.

Requirements

What you’ll need

Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.
Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles
24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
Bike Racks
And more!