Customer Success Manager – Content & Enablement

Arrow Components

Customer Success Content & Enablement Manager driving adoption of SiliconExpert’s supply-chain intelligence solutions. Managing content, project delivery, sales enablement, and customer ROI storytelling.

Posted 8/11/2026full-timeDenver • Colorado, Maryland, New Hampshire, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $87,900 - $137,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and content creation within the electronics supply chain industry, leveraging tools like HubSpot and Salesforce to drive user adoption and customer success. Proven ability to lead cross-functional teams, manage stakeholder communications, and provide training to enhance organizational effectiveness.

Highest-signal resume keywords

Project ManagementContent CreationHubSpot ExperiencePMP CertificationElectronics Supply Chain Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementContent CreationSales Enablement TrainingProcess ImprovementProblem Solving

Soft Skills

Stakeholder ManagementIndependent WorkInformal Guidance

Tools & Technologies

HubSpotZendeskPendoSalesforce

Certifications & Qualifications

Green Belt CertifiedPMP Certified

Industry Keywords

Electronics Supply ChainSaaSCustomer SuccessUser AdoptionTime-to-Value

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the end-to-end content ecosystem driving user adoption, empowering Customer Success and Sales teams, and showcasing customer ROI
Project manage the content ecosystem and prepare related documents
Lead complex cross-functional projects
Lead project calls, assign work, and manage projects to timelines and outcomes
Lead stakeholder management sessions and communicate potential issues to management
Create project-related process documents
Train new and existing employees on policies and procedures related to project outcomes
Provide sales enablement training on proving ROI and setting customers up for success
Build a library of customer success stories
Shorten customers' time-to-value

Requirements

What you’ll need

Experience with HubSpot, Zendesk, Pendo (preferred), and Salesforce
3–5 years of experience in content creation and project management
In-depth knowledge of the electronics supply chain industry
Experience with SaaS
Green Belt Certified
PMP Certified
Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience
Ability to solve complex problems using existing solutions
Ability to work independently with minimal guidance
Ability to act as a resource for less experienced colleagues
Ability to contribute to process improvements
Ability to provide informal guidance to junior staff
Must be able to travel to an Arrow office location as requested by Arrow leadership

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Competitive financial compensation
Solid benefits package