Sales Operations Officer

Arrow Components

Sales Operations Officer supporting sales activities and customer service operations for Arrow Electronics in China. Collaborating with internal teams and managing customer inquiries for assigned accounts.

Posted 6/12/2026full-timeShenzhen • 🇨🇳 ChinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales.
Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
Processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements.
Meets customer service agreements established in SOW.
Respond quickly and professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements.
Maintain control of the open backlog of orders, service requests and RMA's from entry through billing.

Requirements

What you’ll need

Bachelor’s Degree in any field.
Excellent verbal and written communication and negotiations skills.
Ability to build good relationship with customers, suppliers, and internally with cross function teams.
Proactive and strategic mindset to win business.
Resilience, energetic and positive attitude.

Benefits

Comp & perks

Medical Insurance
Life Insurance
Year-end bonus
Performance Bonus
5-Day Work Week
Growth Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsnegotiation skillsrelationship buildingproactive mindsetstrategic mindsetresilienceenergetic attitudepositive attitude

Certifications

Bachelor’s Degree