Strategic Account Director – Symantec, Carbon Black

Arrow Components

Strategic Account Director at Arrow managing relationships and expanding cybersecurity solutions for clients. Fostering growth and enhancing security strategies with Symantec and Carbon Black products.

Posted 6/10/2026full-timeRemote • 🇧🇪 BelgiumLeadWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Act as the primary point of contact for key strategic clients, fostering deep relationships and trust to ensure long-term business growth.
Proactively manage and grow existing accounts, identifying opportunities to expand the use of Symantec and Carbon Black solutions.
Develop a thorough understanding of each client’s business objectives, security needs, and technical challenges.
Collaborate closely with clients to implement tailored cybersecurity strategies that leverage the full Symantec and Carbon Black portfolios.
Ensure high levels of client satisfaction by consistently delivering value and providing proactive support throughout the client lifecycle.
Drive the adoption of Symantec and Carbon Black solutions, ensuring clients fully realize the value of the cybersecurity products.
Work with clients to identify gaps in their security architecture and propose solutions that align with their long-term business goals.
Collaborate with technical teams to deliver solution demonstrations, workshops, and proof-of-concepts (POCs) to showcase the capabilities of Symantec and Carbon Black.
Provide leadership during implementation and deployment phases, ensuring a seamless integration of solutions into the client’s environment.
Meet and exceed revenue retention and growth targets by identifying upsell and cross-sell opportunities within your assigned accounts.
Lead the development and execution of strategic account plans, with a focus on driving portfolio expansion and securing renewals.
Identify risks to account health and work proactively to mitigate client churn, securing long-term partnerships.
Participate in quarterly business reviews (QBRs) with clients, providing insights on the performance of solutions and offering recommendations for optimization.
Work closely with internal teams, including sales engineering, customer success, and technical support, to ensure client needs are met.
Act as a client advocate within Arrow, providing feedback to product management and development teams to drive product improvements.
Collaborate with marketing and sales leadership to develop targeted campaigns and initiatives that promote Symantec and Carbon Black products.

Requirements

What you’ll need

Proven experience in account management, business development, or sales within the cybersecurity or technology sectors.
Strong understanding of Symantec and Carbon Black solutions (or similar technologies) and their role in a comprehensive cybersecurity strategy.
Excellent relationship-building skills with the ability to establish trust with senior stakeholders (CISOs, IT Directors, etc.).
Demonstrated ability to achieve and exceed revenue retention and growth targets.
Willingness to travel up to 60% of the time for client meetings and events
Fluency in English and French. Dutch is a nice-to-have.

Benefits

Comp & perks

Competitive salary and performance-based bonuses.
Comprehensive benefits package including health insurance, pension contributions, and paid time off.
Opportunities for career advancement and professional development.
A dynamic, inclusive work environment with a focus on innovation and collaboration.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementbusiness developmentsalescybersecuritySymantec solutionsCarbon Black solutionssecurity architecturesolution demonstrationsproof-of-concepts

Soft Skills

relationship-buildingtrust establishmentleadershipclient advocacycommunicationproactive supportinsight generationrisk mitigation