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Inside Sales Specialist
Arrow Components. Support Field Sales Engineers with day-to-day sales activities and communicate with customers by phone and email to ensure a high level of service throughout the sales process .
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Support Field Sales Engineers with day-to-day sales activities and communicate with customers by phone and email to ensure a high level of service throughout the sales process
- Process customer quotations and orders on a daily basis, monitor quote activity, and follow up in a timely manner to support effective sales execution
- Manage open orders and delivery schedules by reviewing back order reports, updating promised ship dates, expediting orders where needed, and keeping customers informed of any changes
- Work closely with sales colleagues and customers to follow up on quotations, identify customer requirements, and support cross-selling opportunities where appropriate
- Support after-sales activities, including returns authorisations, warranty-related matters, and customer issue resolution, ensuring all requests are handled efficiently and professionally
- Maintain accurate customer and order information in internal systems and provide administrative support to the wider sales team
Requirements
What you’ll need- Previous experience in inside sales, customer service, sales support, or order processing
- Confident in managing quotations, orders, and customer enquiries with accuracy and attention to detail
- Well organized, able to manage multiple tasks, and comfortable working in a fast-paced environment
- Reliable, accountable, and customer-focused approach to work
- Communicate clearly and professionally and build effective working relationships with both customers and internal teams
- Experience in the electronics, technology, or distribution industry would be an advantage
- Experience working with CRM or ERP systems, preferably Oracle, would be a plus
Benefits
Comp & perks- Full-time, permanent employment contract with a 6-month probation period
- Competitive compensation package including a bonus structure
- A reliable, trusting, and inclusive work environment
- Opportunities for personal and professional development
- A collaborative team culture with flat structures and open communication
- Remote work opportunity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingquotation managementcustomer servicesales supportattention to detailcross-selling
Soft Skills
organizationmulti-taskingreliabilityaccountabilitycustomer-focusedcommunicationrelationship building