Arrow Components

Customer Sales Specialist II

Arrow Components

full-time

Posted on:

Location Type: Hybrid

Location: Peabody • Arizona • Colorado • United States

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Salary

💰 $43,200 - $52,800 per year

About the role

  • Responsible for the day-to-day sales activities, quoting, order entry, sales support and customer service tasks for large Aerospace and Defense customer.
  • Maintains efficiencies in corporate operational processes and procedures.
  • Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
  • Processes quotes and order preparation for specified customers and works with centralized PM’s for Quote and Debit information.
  • Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done.
  • Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required.
  • Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
  • Negotiate pricing (non-contract only), provide quote markup (owns strategy and application of cost-plus markup) and notify customer of related price increases.
  • Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
  • Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
  • Handles local expediting and assists global opportunities through local escalation.
  • Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
  • Support sales team with direct customer contact for Order to Invoice process within Planned Demand.
  • Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving.
  • Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions.
  • Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met.
  • Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center).
  • Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.

Requirements

  • Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
  • Completes work with a limited degree of supervision
  • Likely to act as an informal resource for colleagues with less experience
  • Identifies key issues and patterns from partial/conflicting data
  • Takes a broad perspective to problems and spots new, less obvious solutions
  • Typically requires a 2 year degree and 2–5 years of experience or High school graduate with equivalent related experience
  • Industry experience strongly preferred
  • Must be proficient in Microsoft suite, specifically excel.
Benefits
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Paid Time Off (including sick, holiday, vacation, etc.)
  • Tuition Reimbursement
  • Growth Opportunities
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales supportorder entrycustomer servicesupply chain managementnegotiationroot cause analysisproblem solvingdemand creationinventory managementcontract management
Soft Skills
communicationcollaborationanalytical thinkinginitiativeadaptabilityleadershipresourcefulnessattention to detailtime managementcustomer focus