Account Manager

• Serves as lead for account support team, including training on account support details and internal alignment of daily tasks.
• Coordinating numerous team members to maintain overall OTD, timelines, and schedules—removing barriers to success.
• Serve as the cross-functional single point of contact internally & externally for recurring NPI & support service needs; leads complex cross-functional global projects to support short/long-term improvements.
• Accountable for the overall health of the relationship from both customer and Arrow perspective; manages, monitors daily, and can report out if given notice: open orders, forecast, NPI dates.
• Leads stakeholder management sessions and keeps management abreast of potential issues.
• Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.
• Work with the business team in contract renewals, extensions, and scope change activities.
• Develop, implement, and manage customer success strategies to identify and resolve operational / service matters, working cross-functionally to drive improvements.
• Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.
• Execute lessons learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process/service delivery.
• Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Key speaker and organizer of QBRs as we steer to short and long-term improvement.

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