Project Lead / Project Manager
Arrow Components
full-time
Posted on:
Location Type: Office
Location: Cairo • 🇪🇬 Egypt
Visit company websiteJob Level
Senior
Tech Stack
PMP
About the role
- Manage Professional Services projects with a focus on execution, coordination, and customer satisfaction
- Define, track, and manage project scope, timelines, risks, and deliverables
- Lead the implementation of custom solutions tailored to customer objectives
- Ensure quality assurance of deliverables in alignment with project scope
- Facilitate effective meetings with internal stakeholders and customer teams
- Communicate clearly and effectively across departments and with external partners
- Provide regular project updates and performance reports to stakeholders and leadership
- Oversee project progress, monitor KPIs, and flag potential risks proactively
- Track and resolve customer feedback with a strong focus on satisfaction
- Enhancing solutions based on customer feedback and evolving needs
- Translate customer experience insights into product and engineering feedback loops
- Collaborate closely with Sales to ensure exceptional service delivery and maintain high customer satisfaction
- Understand the full suite of professional services offerings and help identify upselling opportunities aligned with customer needs
- Delivering projects on time or ahead of schedule, maintaining high quality standards
- Conduct post-delivery evaluations based on deliverables’ completeness, quality standards, and customer survey feedback
Requirements
- 0–3 years of proven experience managing internal or customer-facing projects
- Working knowledge with tools like Jira, Redmine, Confluence, and the MS Office Suite
- Strong ability to manage cross-functional communication and collaboration
- Proven experience in customer-facing environments and handling feedback effectively
- Excellent organizational and time-management skills
- Ability to communicate effectively in English, both verbally and in writing
- Ability to lead both technical and non-technical discussions
- Work under pressure and Ability to work on tight deadlines
- Familiarity with quality assurance practices in service delivery is a plus
- Experience in the electronics industry and component-level data services is a plus
- Experience in creating data services analytics reports is a plus
- PMP or equivalent certification is a plus
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementquality assurancedata services analyticscustomer feedback managementscope managementrisk managementtimeline managementKPI monitoringsolution implementationpost-delivery evaluation
Soft skills
customer satisfactioncross-functional communicationcollaborationorganizational skillstime-managementeffective communicationleadershipproblem-solvingadaptabilitymeeting facilitation
Certifications
PMP