Client Success Manager – Core

Array

Client Success Manager in B2B fintech company managing core accounts and driving client satisfaction and retention through disciplined account management.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a high-volume portfolio of core accounts, prioritizing effectively to drive retention, satisfaction, and revenue growth
Develop a strong understanding of each client’s business objectives and align Array’s solutions to support those goals
Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion
Execute a structured engagement model that balances proactive outreach with scalable communication and support
Identify and act on growth opportunities, including upsell and cross-sell motions across Array’s product suite
Resolve or anticipate client issues with a proactive, solutions-oriented approach
Partner with Product, Marketing, and Deployment teams to deliver consistent and repeatable client outcomes
Provide structured client feedback to inform product improvements and roadmap prioritization
Maintain awareness of industry trends, regulatory considerations, and market dynamics relevant to clients
Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

Requirements

What you’ll need

3+ years of experience in B2B client success, account management, or related roles, managing a portfolio of accounts with responsibility for retention and growth
Experience owning a book of business in the range of ~$3M–$8M ARR, preferably in a high-volume environment
Demonstrated ability to manage multiple accounts simultaneously while maintaining consistent client outcomes
Strong relationship management skills with the ability to build trust across a range of stakeholders
Experience identifying and executing on expansion opportunities within existing accounts
Operational discipline with the ability to prioritize, manage time effectively, and follow structured processes
Clear communication skills, both written and verbal, with the ability to simplify complex topics for clients
Familiarity with financial services, fintech, or credit-related products is preferred
Ownership mindset with a focus on accountability and results
A belief that AI is reshaping work, you instinctively use it to accelerate everything you do

Benefits

Comp & perks

Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
100% 401k match up to 4% with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses
Summer Fridays (half-day Fridays) typically from late May to the end of August
AnniversArray Kits for work anniversaries

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B client successaccount managementportfolio managementretention strategiesgrowth strategiesupsellingcross-sellingclient lifecycle managementoperational disciplinestructured processes

Soft Skills

relationship managementtrust buildingcommunication skillstime managementproblem-solvingproactive approachaccountabilityresults-oriented mindsetsimplifying complex topicsstakeholder engagement