VP, Enterprise Client Success

Array

VP of Enterprise Client Success overseeing strategic accounts at fintech firm Array. Leading a high-performing team and driving revenue growth through client retention and expansion strategies.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesLead💰 $200,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth
Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts
Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI
Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships
Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products
Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities and deliver tailored solutions
Establish feedback loops that translate client insights into product and business improvements
Implement scalable processes, tools, and reporting to improve forecasting accuracy, account visibility, and team productivity
Monitor industry trends, regulatory changes, and competitive dynamics to position Array as a trusted partner in financial services and fintech
Instill a culture of proactive problem-solving, accountability, and continuous improvement across the team
Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Requirements

What you’ll need

10+ years of experience in B2B or B2B2C client success, account management, or related roles, with at least 5+ years leading teams managing enterprise accounts
Proven track record of owning and growing large-scale client portfolios ($25M+ ARR), with responsibility for retention, expansion, and client outcomes
Demonstrated ability to build, scale, and manage high-performing client success organizations in complex, cross-functional environments
Strong executive presence with experience engaging senior stakeholders and navigating complex client organizations
Deep experience driving revenue growth through expansion strategies and long-term relationship management
Operational rigor with the ability to implement scalable processes, metrics, and forecasting models
Strong business judgment and ability to connect client needs to product and commercial strategy
Experience in financial services, fintech, or credit-related industries preferred
Entrepreneurial mindset with a bias toward ownership and accountability
A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Benefits

Comp & perks

Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
100% 401k match up to 4% with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses
Summer Fridays (half-day Fridays) typically from late May to the end of August
AnniversArray Kits for work anniversaries
Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client success strategyaccount managementrevenue growthretention strategiesexpansion strategiesforecasting modelsmetrics implementationprocess improvementB2B client successB2B2C client success

Soft Skills

leadershipexecutive presenceproblem-solvingaccountabilitycommunicationrelationship managementstrategic advisingteam productivityentrepreneurial mindsetbusiness judgment