Enterprise Client Success Manager

Array

Enterprise Client Success Manager responsible for managing and growing enterprise-scale accounts at Array, a financial innovation platform. Collaborating with clients to deliver tailored solutions and drive growth.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $150,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals
Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal
Proactively problem-solve for your clients by resolving or anticipating issues
Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products
Drive product roadmap decisions that will deliver ROI for both the customer and Array
Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals
Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner
Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Requirements

What you’ll need

7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth
A proven track record of managing and expanding high-impact, strategic relationships
Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service
An entrepreneurial mindset and a willingness to take ownership of the success of your accounts
Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Benefits

Comp & perks

Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
100% 401k match up to 4% with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses
Summer Fridays (half-day Fridays) typically from late May to the end of August
AnniversArray kits for work anniversaries

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillsproblem-solvingentrepreneurial mindsetclient servicerelationship managementstrategic thinkingownershipcommunicationoptimizationcross-functional collaboration