Array

Client Success Manager

Array

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,000 per year

About the role

  • Own a book of up to 150 strategically valuable Array+ clients
  • Develop messaging and communicate to clients about how they can maximize the value of Array+ for their users
  • Work closely with the Conversion Rate Optimization Lead to share the results of product experimentation and optimization with Array+ clients
  • Provide proactive communication to clients about changes to the Array+ product
  • Work closely with Array’s Deployment and Support teams to effectively onboard new Array+ clients and provide excellent customer service and support
  • Run renewal conversations and negotiations with Array+ clients
  • Document client feedback and relay to Conversion Rate Optimization Lead and Product team
  • Own growth metrics for Array+ revenue and active users
  • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Requirements

  • 5+ years of experience in a similar Client Success Manager role, preferably at a high-growth tech startup and or a financial institution
  • Experience owning a large book of business and being responsible for revenue and active user growth
  • A knack for managing internal and external stakeholders to achieve the best possible result for the clients and the business
  • Ability to think strategically and anticipate customer needs
  • Basic understanding of UI/UX best practices
  • Experience with a free to premium model is a major plus
  • A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.
Benefits
  • Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
  • Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
  • 100% 401k match up to 4% with immediate vesting
  • Generous and competitive parental leave for all parents
  • $1,000 desk setup subsidy to set-up your unique remote office
  • $100/month to subsidize wifi/cell phone expenses
  • Summer Fridays (half-day Fridays) typically from late May to the end of August
  • AnniversArray Kits for work anniversaries
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Client Success ManagementConversion Rate OptimizationRevenue GrowthUser GrowthUI/UX Best PracticesProduct ExperimentationCustomer ServiceNegotiationStakeholder ManagementAI Tools
Soft Skills
Strategic ThinkingProactive CommunicationProblem SolvingInterpersonal SkillsOrganizational SkillsCustomer Needs AnticipationCollaborationAdaptabilityLeadershipAttention to Detail