Operations Analyst

Array Behavioral Care

Operations Analyst supporting service delivery performance and operational improvements at Array Behavioral Care. Analyzing workflows and providing recommendations for growth and efficiency.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $99,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Analyze end-to-end workflows to identify bottlenecks, risks, and improvement opportunities
Recommend changes that improve performance, scalability, and service delivery
Document and optimize staffing, scheduling, capacity, and demand workflows
Partner across teams to turn operational questions into measurable analyses and recommendations
Analyze staffing needs by monitoring demand, availability, performance, and growth
Evaluate coverage, utilization, and productivity to align capacity with demand
Build and maintain forecasting and workforce planning models (scenarios, capacity, recommendations)
Identify gaps between projected demand and resources and propose solutions
Support planning for volume changes, seasonality, expansion, and constraints
Partner with Growth/RevOps to define and document core GTM processes (stages, handoffs, closed-loop feedback)
Build recurring dashboards and reviews that connect commercial performance to operational capacity
Support CRM improvements (requirements, data quality, adoption). Salesforce is a plus, not required
Build dashboards, reports, and recurring analyses to monitor performance and key metrics
Translate data into clear insights for leaders and stakeholders
Track KPIs (efficiency, coverage, productivity, turnaround time, outcomes) and highlight drivers
Run ad hoc analyses to support decisions, process changes, and strategic initiatives
Present findings to technical and non-technical audiences
Extract and analyze data from multiple systems to support decisions
Write and maintain SQL queries for data validation, reporting, and analysis
Use Excel/Power BI (or similar) to build scalable analyses and reporting
Apply forecasting, trend analysis, root cause analysis, and scenario modeling to solve problems
Use Python (preferred) or similar tools to automate and enable advanced analysis
Ensure data accuracy and consistency in all outputs

Requirements

What you’ll need

Bachelor’s degree in a quantitative or business field (e.g., Business, Analytics, Finance, Operations, Economics, Math/Stats) or equivalent experience
2+ years in an analytical role (operations, planning, workforce/capacity planning, or process improvement)
Strong analytical skills: interpret data, identify patterns, and recommend actions
Advanced Excel and experience building dashboards in Power BI (or similar)
SQL proficiency for data extraction and analysis
Strong problem-solving skills in ambiguous environments
Clear communicator who can present insights to cross-functional stakeholders
Able to manage multiple priorities in a fast-paced environment

Benefits

Comp & perks

Medical, dental, and vision insurance
Employer paid life & long-term disability insurance
Additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance
Flexible spending accounts (FSA) and health savings account (HSA) contributions
15 days of accrued PTO annually
8 paid holidays
3 floating holidays
401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisforecastingtrend analysisroot cause analysisscenario modelingSQLExcelPower BIcapacity planningperformance monitoring

Soft Skills

analytical skillsproblem-solvingcommunicationcross-functional collaborationtime managementadaptabilitypresentation skillsattention to detailcritical thinkingorganizational skills