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Tech Stack
Tools & technologiesAWSAzureCloudDNSKubernetes
About the role
Key responsibilities & impact- Act as a trusted technical advisor for Arpio customers through all stages of their lifecycle including implementation, disaster recovery planning, and failover testing
- Improve customer experience by participating in onboarding meetings, account reviews, and other sessions where you contribute expertise on technical topics.
- Cultivate a deep understanding of customer environments, as well as their resilience goals in AWS & Azure, so as to provide clear and proactive technical guidance to ensure success.
- Become an Arpio product expert; advising customers on the best ways to deploy the Arpio solution based on their unique requirements.
- Leverage your product knowledge as well as your expertise in cloud and hybrid cloud engineering, networking, and resilience strategies to deliver timely and organized solutions for customers.
- Serve as a technical voice of the customer in the product engineering lifecycle.
- Identify and document product gaps to promote customer retention and satisfaction.
- Accurately capture customer feature requests; collaborate with product and engineering stakeholders to define scope and relative priority.
- Assist with technical troubleshooting and escalations of reported issues promptly and persistently.
- Contribute to the Arpio customer base through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.
- This role may require occasional travel to attend meetings with customers, conferences, and other industry events.
Requirements
What you’ll need- 10+ years of experience in a technical, customer-facing role at companies in similar spaces, with a demonstrated track record of success
- Deep cloud expertise, with knowledge of how to set up and deploy common environments
- Microsoft Certified: Azure Solutions Architect Expert or equivalent experience
- Working knowledge of Active Directory
- Working knowledge of Kubernetes/EKS
- Experience configuring & troubleshooting cloud and hybrid networking technologies; ability to dive into details around common topics such as DNS, routing, and connectivity
- Passion for collaborating with customers to understand their use case
- Skilled at getting to the core of a customer problem and developing the best solution to meet their needs
- Strong communication skills with an ability to meet customers at their technical level, taking complex concepts and making them easily understood
- Comfort with the fast-paced, ambiguous nature of an early stage company
- US resident
Benefits
Comp & perks- Fully employer-paid health benefits; 75% employer-paid dental, vision, and life insurance; 75% employer coverage for dependents
- For fully remote employees a $125 home office stipend or company-subsidized co-working membership
- Unlimited PTO
- Small, collaborative team environment
- Opportunity to work on the cutting edge of cloud technology
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud engineeringhybrid cloud engineeringnetworkingdisaster recovery planningfailover testingActive DirectoryKubernetesEKSDNSrouting
Soft Skills
customer-facingcommunicationproblem-solvingcollaborationtechnical guidanceknowledge sharingcustomer retentionsatisfactionadaptabilityorganization
Certifications
Microsoft Certified: Azure Solutions Architect Expert