Sales Advisor
Aroma-Zone
full-time
Posted on:
Location Type: Office
Location: Cergy • France
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About the role
- Ensure customer satisfaction: welcome customers, assist them, identify their needs, and advise across the entire store
- Provide specialized advice to customers on cosmetics, cosmetic kits, and DIY/home cosmetic formulations
- Maintain high-quality, relevant advice by continuously learning, training, and staying informed about ingredients, products and essential oils
- Handle transaction recording and payment processing while following best practices for customer reception
- Ensure customer comfort and manage customer disputes at the register calmly and diplomatically
- Participate in store activities including restocking, merchandising, cleaning, and setting up displays and in-store events
- Monitor sales indicators communicated by your manager and contribute to achieving the store's objectives
Requirements
- Degree or diploma in Cosmetics/Esthetics
- Strong knowledge of natural cosmetics and plant extracts, and skin-related knowledge
- Good knowledge of essential oils, absolutes and CO2 extracts, including their properties, risks and safety precautions, and their uses in cosmetics
- Good knowledge of aromatic diffusion products (diffusers)
- Master commercial techniques: welcoming, advising, selling and customer retention
- Ability to perform basic arithmetic operations
- Familiarity with operating procedures and sales entry and cash handling processes
- Excellent customer relations skills and a strong service orientation
- Energetic, versatile and able to work in a team
- Passionate about retail sales and customer advisory
- Rigorous and precise, with attention to quality workmanship
- Very good communication skills; able to alert your manager in case of issues
- Ability to work quickly, especially during busy periods; capable of handling customer peaks
- Remain friendly and courteous, adapting to different customer profiles
- Autonomous and proactive, able to make suggestions
- High standards for cleanliness, organization and quality of customer reception
- Fluent in French, concise and clear in spoken communication, and good spoken English
Benefits
- Supplementary health insurance (mutuelle)
- Meal vouchers
- 50% public transport reimbursement
- Profit-sharing (participation)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
knowledge of natural cosmeticsknowledge of plant extractsknowledge of essential oilsknowledge of aromatic diffusion productsbasic arithmetic operationssales entry processescash handling processes
Soft skills
customer relations skillsservice orientationteamworkcommunication skillsattention to quality workmanshipadaptabilityautonomyproactivity
Certifications
degree in Cosmeticsdiploma in Esthetics