Store Manager
Aroma-Zone
full-time
Posted on:
Location Type: Office
Location: Serris • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Flux
About the role
- Oversee and manage all store activities, ensuring customer satisfaction and achievement of sales targets
- Lead and manage your sales, cashier, stock and workshop teams (motivation, organization, communication, vision, setting and sharing objectives and results…)
- Be responsible for the quality of customer reception, services and advice to guarantee customer satisfaction (strong on-floor presence, versatility)
- Produce reports and business analyses and propose continuous improvement measures
- Optimize staff schedules while respecting allocated budgets
- Ensure staff training on best practices for customer reception, advice and sales, product knowledge and protocols, and conduct regular audits to ensure compliance with protocols
- Oversee supplies with the goal of “zero stockouts” by ensuring efficient stock organization and replenishment of shelves; organize and lead inventories to minimize shrinkage
- Monitor cash registers and ensure bank deposit compliance, and report information to accounting
- Ensure the smooth organization and execution of store opening and closing procedures
- Coordinate external service providers to ensure premises compliance and safety
- Be responsible for the store presentation and surrounding exterior areas: maintaining the company image (cleanliness, merchandising setup, optimizing customer flow, etc.)
Requirements
- Education in business/commerce
- 3 to 5 years' experience managing teams in the retail sector
- Knowledge of cosmetic and/or organic products is a plus
- Strong understanding of retail operations: customer advising, reporting, KPIs and stock management
- Proficient with office software (Microsoft Office) and POS systems (ideally Cegid), and a good command of English
Benefits
- Profit-sharing
- RTT (compensatory time off)
- 50% reimbursement of transport costs
- Meal vouchers
- Complementary health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
team managementcustomer advisingreportingKPI managementstock managementstaff traininginventory managementcash register monitoringbusiness analysiscontinuous improvement
Soft skills
leadershipcommunicationorganizationmotivationcustomer satisfactionversatilityvisionobjective settingaudit complianceproblem-solving