Store Manager
Aroma-Zone
full-time
Posted on:
Location Type: Office
Location: Cergy • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Flux
About the role
- Lead and manage all store activities to ensure customer satisfaction and achievement of commercial targets
- Manage the sales, cashier, stock and workshop teams (motivation, organisation, communication, vision, alignment and sharing of objectives and results)
- Be responsible for the quality of customer reception, services and advice to guarantee customer satisfaction (strong on‑floor presence, versatility)
- Prepare reports and activity analyses and propose opportunities for continuous improvement
- Optimise staff schedules while respecting allocated budgets
- Provide staff training on best practices for customer reception, advising and sales, on products and protocols, and carry out regular audits to ensure compliance with procedures
- Oversee supplies with the aim of "zero stock outages" by ensuring efficient organisation of inventory and shelf replenishment; organise and lead stock takes to limit shrinkage
- Monitor cash registers and ensure deposit compliance, reporting information to the accounting department
- Ensure the proper organisation and execution of store opening and closing procedures
- Coordinate external service providers (technical maintenance, premises and equipment cleaning, security, etc.) to ensure premises compliance and safety
- Be responsible for the presentation of the store and its external areas: maintain the company image (cleanliness, merchandising setup, optimisation of customer flow, etc.)
Requirements
- Commercial/business education with 3–5 years of team management experience in the retail sector
- Knowledge of cosmetics and/or organic products is an asset
- Strong understanding of retail essentials: customer advising, reporting, performance indicators (KPIs), and stock management
- Natural leadership that enables you to effectively support and develop your team
- Proficient with office software (Microsoft Office) and point‑of‑sale systems (ideally Cegid)
- Good level of English
Benefits
- 50% reimbursement of public transport
- Profit-sharing
- Meal vouchers
- Company health insurance (mutuelle)
- RTT (additional time-off days)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
team managementcustomer advisingreportingperformance indicatorsstock managementinventory organisationauditingcash register monitoringbudget managementcontinuous improvement
Soft skills
leadershipmotivationorganisationcommunicationvisionalignmentcustomer satisfactionversatilitytrainingpresentation skills
Certifications
commercial/business education