Desk Based Account Manager

ARO Technology

Desk Based Account Manager growing SME customer accounts for ARO, an IT services and solutions company. Selling cloud, connectivity, unified communications and other collaboration technologies.

Posted 8/14/2026full-timeLiverpool • 🇬🇧 United KingdomJunior💰 £30,000 - £33,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales and account management capabilities, with a focus on client relationship building and retention. Proficient in utilizing Microsoft tools and understanding telecommunications products to drive customer satisfaction and revenue growth.

Highest-signal resume keywords

Sales ExperienceAccount ManagementNegotiation SkillsMicrosoft Dynamics SalesTelecommunications Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesAccount ManagementNegotiationCustomer RetentionUpsellingCross-SellingContract Management

Soft Skills

Communication SkillsTime ManagementMultitaskingPersonableArticulate

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft Word

Industry Keywords

TelecommunicationsCustomer SatisfactionClient RelationshipsRevenue GrowthBusiness Opportunities

About the role

Key responsibilities & impact

Manage SME customer accounts with mobile, hosted telephony and connectivity products and services
Upsell to the client base and retain current clients
Build the client base through customer referrals
Develop understanding of ARO products and services to upsell and cross-sell
Build and strengthen client relationships for long-term partnerships
Maintain accurate client records, including contract updates and renewals
Work with other teams to explore new business opportunities
Generate quotes and identify renewals
Travel to customers, other offices or suppliers as necessary
Drive customer satisfaction, retention and revenue growth by promoting ARO’s collaboration solutions

Requirements

What you’ll need

1-2 years sales experience in new business or account management, preferably IT and Technology based
Excellent verbal and written communication skills
Excellent time-management and multitasking capabilities
Excellent sales and negotiation skills, including negotiating contract terms and pricing
Clear, confident communication
Personable and articulate
Proficiency with Microsoft Excel, Outlook, Teams and Word
Telecommunications sector experience desirable
Microsoft Dynamics Sales experience desirable
Ability to commute to the Liverpool office 3 days a week
Own transport required

Benefits

Comp & perks

Company Pension Scheme and matching contributions
Company Perks portal
Private Medical insurance
Life assurance
25 days holiday plus bank holidays plus holiday trading
Your Birthday off
Health Club and Wellbeing Scheme
ARO Shares after 12 months employment
Employee Assistance Programme
Technical Training Academy and E-learning
Hybrid working
Commission structure