Account Manager – IT

ARO Technology

Account Manager developing technology solutions for public sector clients at ARO. Fostering relationships and managing sales cycles in a hybrid role from Cardiff.

Posted 4/20/2026full-timeCardiff • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage the full sales cycle from lead generation to contract negotiation and closing.
Develop account plans that align with client needs
Lead tender and proposal processes ensuring adherence to public procurement regulations.
Keep up to date with changes in public sector technology trends and compliance requirements.
Efficiently gather requirements from prospective and current accounts to produce a solution that meets their needs
Develop long-term working relationships with prospective and existing customer accounts.
Work in partnership with various teams within ARO to ensure customer satisfaction
Arranging and attending customer meetings with SME accounts regularly
Working towards KPI and targets on a daily basis
Providing accurate and timely information, forecasts and reports to management
Respond promptly to client queries and coordinate internal resources to resolve issues
Maintain accurate records of customer interactions and account activity
Escalate risks, commercial concerns or service issues to management in a timely manner

Requirements

What you’ll need

Proven experience in an account management role in IT solutions or technology
Knowledge of IT solutions, trends and technology with a key focus on public sector requirements
Strong analytical and problem-solving abilities
Strong communication and interpersonal skills for client relationship building
A high-level of computer literacy, including the use of cloud CRMS and internal IT systems
Full UK driving license and ability to travel to sites on a regular basis
Demonstrated success in managing complex sales cycles and tender processes
Strong negotiation and influencing skills
Self-motivated with a results-driven approach
Sector specific knowledge and experience in a vertical market (Desirable)
Strong understanding of public sector procurement processes and compliance standards (Desirable)
Relevant industry certifications or qualifications (Desirable)
Ability to develop strategic account plans aligned with public sector needs (Desirable)

Benefits

Comp & perks

Company Pension Scheme and matching contributions
Company Perks portal
Private Medical insurance
Life assurance
25 days holiday plus bank holidays plus holiday trading
Your Birthday off, on us
Health Club and Wellbeing Scheme
ARO Shares after 12 months employment
Employee Assistance Programme
Technical Training Academy and E-learning
Hybrid working

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsales cycle managementtender processespublic procurement regulationsanalytical skillsproblem-solvingnegotiation skillsinfluencing skillsstrategic account planningcloud CRM

Soft Skills

communication skillsinterpersonal skillsrelationship buildingself-motivatedresults-drivencustomer satisfactionteam collaborationtime managementclient query responserisk escalation

Certifications

relevant industry certifications