ARO Technology

Network Support Engineer

ARO Technology

full-time

Posted on:

Location Type: Hybrid

Location: Sutton • 🇬🇧 United Kingdom

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Salary

💰 £45,000 - £50,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudFirewallsPythonSwitchingTCP/IP

About the role

  • Installation & Configuration: Assist with the installation, configuration, and testing of networking hardware, including routers, switches, access points, and firewalls.
  • Monitoring & Maintenance: Proactively monitor network performance using our monitoring tools to ensure availability and reliability.
  • Execute scheduled maintenance and system upgrades in accordance with approved change management processes, ensuring proper planning, risk assessment, and communication to minimize service disruption.
  • Troubleshooting: Provide onsite first and second-level support for network-related issues at client locations, including hands-on troubleshooting of network issues for end users and systems.
  • Documentation: Maintain accurate and up-to-date documentation of network configurations, diagrams, and operational procedures.
  • Security: Help implement and maintain network security policies and procedures to protect against unauthorized access and threats.
  • Collaboration: Work closely with senior engineers and other IT team members on various projects and initiatives.
  • Liaise directly with client teams to understand requirements and collaborate with ARO teams to provide technical guidance and support, ensuring alignment with best practices and project objectives
  • Document all onsite activities, findings and resolutions accurately for reporting and follow up.

Requirements

  • A degree in Computer Science, Information Technology, or a related field, equivalent practical experience or Certification
  • A solid understanding of fundamental networking concepts, including the OSI model, TCP/IP protocol suite, LAN/WAN technologies, and subnetting
  • Practical experience of routing protocols (e.g., OSPF) and switching concepts (e.g., VLANs, STP)
  • Familiarity with network hardware from vendors like Cisco, Extreme, or Aruba
  • Strong analytical and problem-solving abilities
  • Excellent communication and interpersonal skills, with a customer-focused attitude
  • An understanding and appreciation of Windows Server, Virtualisation and Storage technologies
  • Certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+.
  • Previous experience of network automation highly desirable, Basic scripting skills, particularly in Python or Bash, for network automation
  • Previous experience of Network Management Systems (Logic Monitor especially)
  • Previous experience of Aruba Wi-Fi, Switching and ClearPass products,
  • Dell Networking, SonicWall and FortiGate experience highly desirable
  • Familiarity with network security principles and technologies, including firewalls and VPNs
  • Exposure to cloud networking concepts (AWS, Azure, Google Cloud).
Benefits
  • Company Pension Scheme and matching contributions
  • Company Perks portal
  • Private Medical insurance
  • Life assurance
  • 25 days holiday plus bank holidays plus holiday trading
  • Your Birthday off, on us!
  • Health Club and Wellbeing Scheme
  • Aro Shares after 12 months employment
  • Employee Assistance Programme
  • Technical Training Academy and E-learning
  • Hybrid working

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network installationnetwork configurationnetwork troubleshootingrouting protocolsswitching conceptsnetwork automationscriptingnetwork securitycloud networkingmonitoring tools
Soft skills
analytical skillsproblem-solvingcommunication skillsinterpersonal skillscustomer-focused attitudecollaborationdocumentationplanningrisk assessmenttechnical guidance
Certifications
Cisco Certified Network Associate (CCNA)CompTIA Network+