ARO Technology

Internal IT Support Engineer

ARO Technology

full-time

Posted on:

Location Type: Hybrid

Location: Liverpool • 🇬🇧 United Kingdom

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Salary

💰 £25,000 - £28,000 per year

Job Level

Mid-LevelSenior

Tech Stack

DNSITSMServiceNowTCP/IP

About the role

  • Provide remote and on-site 1st line technical support, responding to tickets raised via our ITSM service desk in line with agreed SLAs.
  • Deliver an excellent customer service experience to colleagues, following internal processes and maintaining a professional, friendly approach at all times.
  • Take ownership of support requests, keeping users informed throughout and ensuring timely resolution of issues.
  • Collaborate with the wider IT team to escalate and resolve complex issues, developing your own technical knowledge and hands-on experience along the way.
  • Build, configure, and deploy laptops and other end-user devices for colleagues.
  • Perform Active Directory user administration, including account creation, password resets, and joiners–movers–leavers (JML) processes.
  • Log and document all support requests accurately, maintaining high standards of ticket management and record-keeping.
  • Work closely with other IT team members, business units, and third-party partners to troubleshoot and resolve issues efficiently.
  • Maintain a proactive approach to system maintenance, user support, and overall IT hygiene

Requirements

  • Strong communication skills - confident when speaking with colleagues via phone, email, and Microsoft Teams.
  • Working knowledge of the Microsoft 365 suite and Windows operating systems.
  • Basic understanding of networking principles (DNS, DHCP, TCP/IP).
  • A problem-solving mindset - able to think logically, find solutions, and assist users of all technical levels.
  • Some experience or strong interest in troubleshooting end-user computing technologies.
  • Eagerness to learn new technologies and forge a career in IT
  • Excellent teamwork and interpersonal skills, with the ability to collaborate effectively across departments.
  • Ability to prioritise and manage multiple tasks in a fast-paced environment.
  • Exposure to or experience with tools such as Microsoft Intune, Microsoft Defender, Datto RMM, or ServiceNow.
  • Relevant entry-level certifications (e.g. Microsoft Fundamentals or similar).
  • Prior experience in IT support or customer-facing role would be beneficial, but we’re more interested in your enthusiasm, curiosity and drive to learn.
Benefits
  • Company Pension Scheme and matching contributions
  • Company Perks portal
  • Private Medical insurance
  • Life assurance
  • 25 days holiday plus bank holidays plus holiday trading
  • Your Birthday off, on us!
  • Health Club and Wellbeing Scheme
  • Aro Shares after 12 months employment
  • Employee Assistance Programme
  • Technical Training Academy and E-learning
  • Hybrid working

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Active DirectoryMicrosoft 365Windows operating systemsnetworking principlesDNSDHCPTCP/IPtroubleshootingend-user computing technologiesticket management
Soft skills
communication skillsproblem-solving mindsetteamworkinterpersonal skillscollaborationability to prioritisetime managementcustomer serviceownershipproactive approach
Certifications
Microsoft Fundamentals