AI Customer Success Advisor
Armstrong Transport Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Support the delivery of AI Use Cases
- Become a technical expert on ATG’s TMS system and the capabilities of the AI partner’s solution
- Work with Agent Office Owners to design and document local processes
- Define AI business capability requirements and translate to AI ready SOPs, working in conjunction with our AI partner
- Implement solutions at the Office level, training Agents on best practices, and educating stakeholders on the solution
- Identify and manage change management needs
- Convert feedback into actionable feature enhancements
- Act as a liaison with technology teams to ensure alignment and integration
Requirements
- Bachelor’s degree in Business Administration, Project Management, Data Science, Computer Science, or Programs Management with 5+ years experience Brokerage experience preferred
- Experience in customer success
- Experience in process improvement
- Experience with technical documentation
- Experience with implementing enterprise level initiatives
- Strong verbal and technical communication skills
- Experience with business intelligence tools preferred (Tableau, Sigma, Power BI, etc…)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI Use CasesTMS systemAI business capability requirementsSOPsprocess improvementtechnical documentationenterprise level initiativesbusiness intelligence tools
Soft Skills
change managementverbal communicationtechnical communicationstakeholder education
Certifications
Bachelor’s degreeProject ManagementData ScienceComputer SciencePrograms Management