Commercial Operations Specialist

Armstrong Group

Commercial Operations Specialist managing customer pricing documentation and promotional execution for the Armstrong Group. Leading analysis and reporting to enhance commercial operations across teams.

Posted 6/26/2026full-timeRemote • North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and maintain customer pricing books and commercial documentation across assigned accounts
Lead promotional setup and execution across customer systems and internal platforms
Own the integrity of customer portals, item submissions, forms, and required documentation by identifying discrepancies and resolving issues proactively
Monitor customer‑specific requirements, submission timelines, and driving timely resolution of follow‑up items
Serve as a primary point of coordination for retailer and broker communication related to operational and commercial execution needs
Own setup coordination and documentation for private label and co‑manufacturing opportunities
Develop and maintain promotional calendars, trackers, and supporting sales documentation
Identify opportunities to improve and scale commercial processes as the organization grows
Manage timelines and cross‑functional follow‑up for customer initiatives, launches, and commercial projects
Drive accountability for open items and ensure timely completion across sales, marketing, supply chain, finance, quality, and operations
Establish and maintain highly organized records and documentation to improve visibility and eliminate last‑minute execution challenges
Contribute to a more proactive, well‑prepared commercial organization through strong ownership, communication, and follow‑through
Collect, organize, and analyze customer, promotional, and syndicated data to support sales efforts
Identify trends, insights, and selling opportunities through data analysis
Build, maintain, and enhance Excel‑based reports, trackers, and comparative sales analyses that improve visibility into performance and execution
Support customer‑facing selling stories and business reviews with clear, actionable insights
Own the development and organization of sales presentations and customer decks ensuring content is accurate and relevant
Create presentation frameworks, data sections, charts, and supporting materials that enable effective selling conversations
Partner with sales and marketing leadership to ensure materials are accurate, aligned, and customer ready
Support internal sales meetings, planning sessions, and key commercial initiatives through strong preparation, analysis and coordination

Requirements

What you’ll need

Bachelor’s Degree preferred
Three or more years of experience in CPG sales support, sales operations, commercial operations, category support, or a related field
Strong analytical, organizational and project management skills with exceptional attention to detail
Advanced proficiency in Microsoft Excel and PowerPoint, with the ability to build reports, analyze data, and present findings clearly
Ability to manage multiple priorities and deadlines in a fast‑paced environment
Strong communication, follow‑up, and execution skills
Self‑starter mindset with a demonstrated ability to identify issues and drive solutions independently
Experience working with retailer portals, customer systems, and commercial documentation
Ability to work effectively across functions and with external partners

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproject managementreport buildingpromotional setupcommercial documentationcustomer pricingsales supportcategory supportExcel proficiencyPowerPoint proficiency

Soft Skills

analytical skillsorganizational skillsattention to detailcommunication skillsfollow-up skillsexecution skillsself-starter mindsetproblem-solvingcoordinationtime management

Certifications

Bachelor's Degree