Technical Customer Success Manager – Cyber Security

Armis

Technical Customer Success Manager at Armis securing maximum value realization for customers from the Armis platform through implementation and support. Collaborating with various teams to enhance customer experiences and drive success.

Posted 7/23/2026full-timeRemote • Colorado, District of Columbia, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $159,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and technical account management, with a strong focus on cybersecurity and service delivery. Proven ability to build relationships with stakeholders and drive value realization from the Armis platform.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementCyber Security ExpertiseService Delivery ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cyber SecurityNetwork ProtocolsService DeliveryTechnical Account ManagementCustomer Use Case Analysis

Soft Skills

Relationship BuildingAdvocacyPresentation Skills

Tools & Technologies

Armis PlatformThird-Party Integrations

Certifications & Qualifications

CISSPSecurity+CEH

Industry Keywords

Healthcare TechOT/ICSIT Infrastructure

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
5+ years experience in Cyber Security, IT, Healthcare tech, or similar environments
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
Strong communication and presentation skills across technical and executive audiences.

Benefits

Comp & perks

Comprehensive health benefits
Discretionary time off
Paid holidays including monthly me days
Highly inclusive and diverse workplace