Senior Director, Customer Success

Armis

Senior Director of Customer Success for Armis managing a regional customer portfolio. Leading strategic alignment and fostering customer relationships during the company's expansion phase.

Posted 5/9/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $220,000 - $300,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityServiceNow

About the role

Key responsibilities & impact

Own the book of active Armis customers within their region focusing on value realization, expansion of adoption and usage, and overall customer sentiment
Drive the "1+1=3" strategic narrative across the Customer Success organization
Govern critical cross-functional processes with integrated teams
Define and evolve the Success interaction model and partner ecosystem
Oversee successful personnel integration into the new ServiceNow environment
Re-orient Success focus towards real value realization from business personas/users
Ensure tracking and managing customers within a defined Customer Journey
Manage business in alignment with Success Levels ensuring appropriate capacity and efficiency
Strengthen relationships with Sales to foster a cohesive GTM team
Work with Customer Marketing team to nurture advocacy initiatives

Requirements

What you’ll need

Experience scaling organizations to 300 million+ ARR
Minimum of 8-12 years of experience in Customer Success, Account Management, or related post-sales role, preferably within the technology or cybersecurity industry
Proven track record of managing a regional customer success function, focusing on customer retention, expansion, and overall satisfaction
Experience in leading and developing high-performing Customer Success teams, with a focus on mentoring and professional development
Ability to manage teams through periods of change, particularly in transitioning and aligning teams with a unified focus
Deep understanding of the customer lifecycle, focusing on value realization, adoption, and usage expansion
Proven ability to drive positive customer sentiment and influence key outcomes, including revenue retention and strategic account expansion
Experience working closely with Sales, Product, and Marketing teams to ensure alignment on customer goals and expansion opportunities
Proven capacity to steer organizational focus toward proactive management by monitoring engagement, product adoption, and integration
Ability to manage the Customer Journey in line with Success Levels, ensuring capacity and efficiency in delivery
Strong analytical skills with experience in monitoring health metrics and indicators
Proven ability to work cross-functionally, particularly in strengthening relationships with Sales and Renewal teams
Experience with managing and deploying post-sales "Experts" to support customer needs
Experience in managing the "At Risk" process, including development and enforcement of playbooks for common risk areas

Benefits

Comp & perks

Comprehensive health benefits
Discretionary time off
Paid holidays including monthly me days
Highly inclusive and diverse workplace

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementCustomer Journey managementCustomer retentionCustomer expansionCustomer sentiment analysisHealth metrics monitoringPost-sales managementRisk managementServiceNow

Soft Skills

LeadershipMentoringChange managementCross-functional collaborationAnalytical skillsRelationship buildingStrategic thinkingTeam developmentCommunicationCustomer advocacy